Kaitlyn Buckley
Wentzville,MO
Summary
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Omni Management Group/ Westward360
O'Fallon, MO
08.2025 - Current
- Coordinated tenant communications to enhance resident satisfaction and retention.
- Assisted in lease administration and ensured compliance with property regulations.
- Managed maintenance requests, prioritizing urgent issues for timely resolution.
- Supported budgeting processes through expense tracking and reporting analysis.
- Trained new staff on property management software and operational procedures.
- Implemented process improvements that streamlined daily operations and enhanced efficiency.
- Followed up on delinquent tenants and coordinated collection procedures.
Department Manager
Von Maur
Lake Saint Louis, MO
01.2025 - 08.2025
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff to improve service quality and team collaboration.
- Oversaw inventory management, maintaining stock levels and product displays.
Medical Assistant
Saint Charles Psychiatric and Associates
Saint Charles, Missouri
01.2024 - 12.2024
- Assisted with patient intake and documentation in a psychiatric setting.
- Managed appointment scheduling and coordination for mental health services.
- Supported healthcare providers during patient assessments and consultations.
Claims Adjuster/Claims Admin Support Specialist
Progressive Insurance
Chesterfield, MO
02.2020 - 12.2023
- Ability to make decisions supported by data and evidence
- Proactively provide customers with information about the repair process and updates regarding the repair of their vehicle
- Works in computerized claims systems processing forms including rental management
- Strong creative problem-solving skills with the ability to research and evaluate potential solutions to determine the best one
- Take damage photos on a customer's behalf for a photo estimate to be completed and set accurate customer expectations regarding related and unrelated damage
- Assists with paperwork exchange on behalf of Progressive for customers coming into the office. This includes accurate salvage handling and mailing of total loss paperwork to the proper location
- Skilled in planning, prioritizing, and organizing multiple tasks with varying deadlines, complexity, and levels of urgency
- Strong and effective written and verbal communication skills, including ability to present to others
- Excellent customer service skills including active and empathic listening, responding appropriately, and completing follow up as needed
Education
Bachelor of Science - Mass Communication
Southeast Missouri State University
Cape Girardeau, MOSkills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Property management
- Property inspections
- Payment management
- Policy enforcement
Timeline
Assistant Property Manager
Omni Management Group/ Westward360
08.2025 - Current
Department Manager
Von Maur
01.2025 - 08.2025
Medical Assistant
Saint Charles Psychiatric and Associates
01.2024 - 12.2024
Claims Adjuster/Claims Admin Support Specialist
Progressive Insurance
02.2020 - 12.2023
Bachelor of Science - Mass Communication
Southeast Missouri State University