Katy Cook
Mesa,AZ
Summary
Accomplished Business Office Manager with a focus on productivity and efficient task execution, looking to further career as an Executive Director. Proficient in financial management and operational oversight, complemented by strong leadership capabilities. Effective communication and organizational skills ensure streamlined office operations and cohesive team dynamics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Office Manager
Spectrum Retirement
Chandler, AZ
05.2024 - 01.2026
- Knowledge of A/P & A/R and accounting functions
- Processing new hire paperwork including verifying all necessary documents. Organize employee folders according to state regulations and requirements
- Hire and train concierge.
- Process new resident files and audit for accuracy
Business Office Director
Pegasus Senior Living
Mesa, AZ
06.2023 - 05.2024
- Knowledge of A/P and A/R and accounting functions
- Process new hire paperwork including verifying all necessary documents. Organize employee folders according to state regulations and requirements.
- Hire and train front desk staff
- Process the billing for all residents
- Process new resident files and audit for accuracy
Administrative Assistant
Foundation Partners Group
Chandler, AZ
12.2022 - 06.2023
- Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
- Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
- Strong communication and grammatical skills, with the ability to proof work.
Business Office Manager
Pennington Gardens Assisted Living & Memory Care
Chandler, AZ
09.2021 - 12.2022
- Knowledge of A/P and A/R and accounting functions
- Process new hire paperwork including verifying all necessary documents. Organize employee folders according to state regulations and requirements.
- Hire and train front desk staff
- Process the billing for all residents
- Process new resident files and audit for accuracy
Account Representative
Trestle Management Group
Mesa, AZ
07.2021 - 09.2021
- Process HOA payments by phone
- Contact home owners regarding their past due HOA payments
- Prepared documentation to send to attorney offices on past due accounts
- Prepared bank deposits and processed checks through online banking system
Business Office Manager
Pegasus Senior Living
Mesa, AZ
10.2020 - 07.2021
- Knowledge of A/P and A/R and accounting functions
- Process new hire paperwork including verifying all necessary documents. Organize employee folders according to state regulations and requirements.
- Hire and train front desk staff
- Process the billing for all residents
- Process new resident files and audit for accuracy
Project Coordinator
Alta Cima Corp
Mesa, AZ
05.2020 - 10.2020
- Process order and coordinate order fulfillment; liaison to the factory, shipping, scheduling, titling, servicing and payment collections.
- Work with lenders to facilitate the loan process, assist to clear conditions
- Check purchase agreement for accuracy, obtain missing documentation
- Process receipts and make bank deposits
- Obtain multiple freight quotes prior to transporting a home, ensure that accommodation has been made for any deliveries that have known space constraints or transport route restrictions
- Maintain accurate records for customer files, including notes on all customer correspondence
Business Office Director
The Springs of Scottsdale
Scottsdale, AZ
11.2010 - 03.2020
- Knowledge of A/P and A/R and accounting functions.
- Process the billing statements for 144 apartment units.
- Process new hire paperwork including verifying all necessary documents. Organize employee folders according to state regulations and requirements.
- Hire and train front desk staff.
Education
Some College (No Degree) - Accounting
Rio Salado Community College
TempeSkills
- Accounting principles
- Microsoft Excel
- Employee training
- A/P and A/R processes
- Attention to detail
- Communication skills
- Office administration
- Payroll processing
- Employee onboarding
- Documentation and control
- Time management abilities
- New hire orientation
Certification
Certified Assisted Living Facility Manager - State of Arizona
Timeline
Business Office Manager
Spectrum Retirement
05.2024 - 01.2026
Business Office Director
Pegasus Senior Living
06.2023 - 05.2024
Administrative Assistant
Foundation Partners Group
12.2022 - 06.2023
Business Office Manager
Pennington Gardens Assisted Living & Memory Care
09.2021 - 12.2022
Account Representative
Trestle Management Group
07.2021 - 09.2021
Business Office Manager
Pegasus Senior Living
10.2020 - 07.2021
Project Coordinator
Alta Cima Corp
05.2020 - 10.2020
Business Office Director
The Springs of Scottsdale
11.2010 - 03.2020
Some College (No Degree) - Accounting
Rio Salado Community College