Katy Deffinger
Temple,United States
Summary
Results-driven professional with extensive experience in team leadership and process improvement. Successfully managed daily operations, trained staff, and resolved customer issues, contributing to increased satisfaction scores and streamlined workflows.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Tempe, AZ
02.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored new partners on product knowledge and customer service excellence.
- Monitored inventory levels, placed orders, and maintained stock accuracy for seamless operations.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Managed scheduling and staffing to optimize coverage during peak hours and events.
- Resolved customer issues promptly, fostering positive relationships and improving satisfaction scores.
Shift Lead
Chicken Salad Chick
Cincinnati, OH
10.2019 - 02.2024
- Supervised daily operations to ensure optimal workflow and team efficiency.
- Trained and mentored new staff members on best practices and customer service standards.
- Implemented quality control measures to maintain product consistency and safety standards.
- Coordinated shift schedules to maximize labor efficiency and meet business demands.
Education
High School Diploma -
Aveda Institute
CincinnatiSkills
- Customer service
- Problem-solving
- Multitasking
- Microsoft suite proficient
- Positive communication strategies
Timeline
Shift Supervisor
Starbucks
02.2024 - Current
Shift Lead
Chicken Salad Chick
10.2019 - 02.2024
High School Diploma -
Aveda Institute