Katy Hess
Benton Harbor,MI
Summary
Accomplished Medical Assistant with a proven track record at Southwest Michigan Dermatology, enhancing patient satisfaction and streamlining clinical operations. Expert in EMR/EHR and renowned for exceptional customer service, I significantly boosted clinic efficiency and patient trust. My skills in equipment sterilization and patient-focused care underline my commitment to high-quality healthcare outcomes. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Southwest Michigan Dermatology
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Bronson South Haven Hospital
10.2022 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Beverage Server
Four Winds Casino
02.2022 - 12.2022
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Prepared hot coffee and tea according to customer requests.
Education
No Degree - Medical Assisting
Ross College
Benton Harbor, MI04.2023
High School Diploma -
Buchanan High School
Buchanan, MI08.2021
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Patient Assessments
- Medical Procedures
- Laboratory Specimen Collection
- Insurance Verification
- First Aid
- Equipment Sterilization
Timeline
Medical Assistant
Southwest Michigan Dermatology
07.2024 - Current
Medical Assistant
Bronson South Haven Hospital
10.2022 - 06.2024
Beverage Server
Four Winds Casino
02.2022 - 12.2022
No Degree - Medical Assisting
Ross College
High School Diploma -
Buchanan High School
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