Summary
Overview
Education
Skills
Timeline
Hi, I’m

Katy Hite

Customer Service Representative
Tallmadge,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
years of post-secondary education

Education

Business Office Services And Support
Ohio Central School, OH

Administrative Secretary/Customer Service Representative
01.2024 - 07.2024

University Overview

The Ohio Department of Mental Health And Addiction Services
Marysville, OH

Certified Peer Support Specialist from Peer Support Specialist
04.2023 - 06.2023

University Overview

Stark State College
Canton, OH

Associate of Applied Science from Physical Therapy Assistant
09.2002 - 05.2007

University Overview

Skills

  • Computer applications: Word, Excel, PowerPoint and Access
  • Communications both written and verbal
  • Managing time, tasks and records
  • Telephone systems and procedures
  • Understanding customer needs
  • Conflict resolution
  • Importance of superior customer service
  • Knowledge of medical procedures and documentation
  • Mentoring and building relationships
  • Teaching, empowering and connecting client to valuable resources
  • Facilitating groups and documentation

Timeline

Business Office Services And Support
Administrative Secretary/Customer Service Representative
01.2024 - 07.2024
The Ohio Department of Mental Health And Addiction Services
Certified Peer Support Specialist from Peer Support Specialist
04.2023 - 06.2023
Stark State College
Associate of Applied Science from Physical Therapy Assistant
09.2002 - 05.2007

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Katy HiteCustomer Service Representative