Katy Kennedy

August 2024 – January 2025 | December 2025 – July 2026

• Provided administrative and front desk support in a counseling environment serving veterans and military-connected individuals
• Assisted recently transitioned veterans with accessing resources related to disability claims, medical services, counseling, and post-military support systems
• Communicated daily with counselors regarding client needs, scheduling, and office operations
• Helped connect veterans with appropriate community and VA resources based on individual situations
• Maintained organization of confidential documents including DD214s, ROIs, and client records through internal systems
• Supported daily office upkeep and maintained a welcoming, professional environment for clients and visitors
• Demonstrated compassion, professionalism, and strong communication skills while supporting veterans through challenging life transitions

July 2022 – March 2026

• Delivered high-quality customer service in a fast-paced, high-pressure restaurant environment
• Coordinated communication between kitchen staff and front-of-house teams to ensure accurate and timely food delivery
• Managed multiple responsibilities simultaneously while maintaining organization and efficiency during peak business hours
• Adapted quickly across multiple roles including hosting, food running, expo, and serving
• Built strong relationships with coworkers, management, and regular customers through teamwork and communication
• Trained new employees on restaurant procedures, workflow expectations, and customer service standards
• Developed strong problem-solving and multitasking abilities while working in a fast-moving team environment

July 2025 – January 2026

• Assisted with daily social media management and content scheduling across multiple digital platforms
• Managed and organized content folders and posting schedules for 20–30 influencer accounts
• Maintained consistent posting activity including feed posts, stories, audience engagement, and reposted content
• Monitored account analytics, engagement performance, and account activity on a daily basis
• Engaged with audiences through comments, likes, reposts, and platform interaction strategies
• Coordinated daily content organization to maintain brand consistency and platform activity
• Developed strong time management and multitasking skills while handling high-volume posting schedules

January 2021 – May 2025

• Assisted the Vice President of Communications with social media management and digital content creation
• Captured photo and video content during philanthropy, recruitment, and chapter events
• Edited photos and videos for organizational social media platforms and promotional materials
• Created event flyers, captions, and digital graphics using Canva
• Helped plan and organize social media “content days” to support chapter engagement and online presence
• Collaborated closely with leadership teams to support event promotion and member communication
• Participated in community outreach and philanthropy initiatives supporting veterans, juvenile arthritis awareness, and local nonprofit organizations
• Assisted with fundraising and awareness efforts for the Arthritis Foundation and veteran-focused philanthropy events
• Participated in volunteer initiatives including beach cleanups, Be The Match donor drive events, and Vet Art Organization community events
• Supported service-focused events that encouraged campus involvement, volunteerism, and community engagement