Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katy Mahaffey

Starkville,MS

Summary

Supervisor trained in high pressure decision making and problem resolution. Successful track record in training new hires and promoting good habits.

Undergraduate research assistant trained in Excel and SPSS who was responsible for data entry.

Overview

4
4
years of professional experience

Work History

Supervisor

Chick-fil-A
Starkville, MS
06.2023 - Current
  • Directed and supervised a team of 15-25 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Team Leader

Chick-fil-A
Starkville, MS
10.2022 - 06.2023
  • Assisted shift supervisor with leadership responsibilities.
  • Led specific areas of the restaurant, up to 5 people (Drive-thru, Front counter, or outside).
  • Established clear expectations for employees, providing guidance when needed.

Undergraduate Research Assistant

Mississippi State Univeristy
Starkville, MS
01.2021 - 05.2023
  • Analyzed data using statistical software, such as SPSS.
  • Collaborated with faculty members to develop research objectives.
  • Performed laboratory experiments in accordance with established protocols.
  • Assisted in recruitment efforts by identifying potential participants.

Team Member

Chick-fil-A
Starkville, MS
03.2021 - 10.2022
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties.
  • Maintained a clean and organized work area throughout shift.

Education

Bachelor of Science - Psychology

Mississippi State University
Starkville, MS
05-2023

Skills

  • Staff Management
  • Operations Management
  • Strategic Planning
  • Goal-Oriented
  • Training and mentoring
  • Data Analysis
  • Quantitative and qualitative analysis
  • Presentation Development

References

References available upon request.

Timeline

Supervisor

Chick-fil-A
06.2023 - Current

Team Leader

Chick-fil-A
10.2022 - 06.2023

Team Member

Chick-fil-A
03.2021 - 10.2022

Undergraduate Research Assistant

Mississippi State Univeristy
01.2021 - 05.2023

Bachelor of Science - Psychology

Mississippi State University

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Katy Mahaffey