Katy Mahaffey
Starkville,MS
Summary
Supervisor trained in high pressure decision making and problem resolution. Successful track record in training new hires and promoting good habits.
Undergraduate research assistant trained in Excel and SPSS who was responsible for data entry.
Overview
4
4
years of professional experience
Work History
Supervisor
Chick-fil-A
Starkville, MS
06.2023 - Current
- Directed and supervised a team of 15-25 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Team Leader
Chick-fil-A
Starkville, MS
10.2022 - 06.2023
- Assisted shift supervisor with leadership responsibilities.
- Led specific areas of the restaurant, up to 5 people (Drive-thru, Front counter, or outside).
- Established clear expectations for employees, providing guidance when needed.
Undergraduate Research Assistant
Mississippi State Univeristy
Starkville, MS
01.2021 - 05.2023
- Analyzed data using statistical software, such as SPSS.
- Collaborated with faculty members to develop research objectives.
- Performed laboratory experiments in accordance with established protocols.
- Assisted in recruitment efforts by identifying potential participants.
Team Member
Chick-fil-A
Starkville, MS
03.2021 - 10.2022
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties.
- Maintained a clean and organized work area throughout shift.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05-2023
Skills
- Staff Management
- Operations Management
- Strategic Planning
- Goal-Oriented
- Training and mentoring
- Data Analysis
- Quantitative and qualitative analysis
- Presentation Development
References
References available upon request.
Timeline
Supervisor
Chick-fil-A
06.2023 - Current
Team Leader
Chick-fil-A
10.2022 - 06.2023
Team Member
Chick-fil-A
03.2021 - 10.2022
Undergraduate Research Assistant
Mississippi State Univeristy
01.2021 - 05.2023
Bachelor of Science - Psychology
Mississippi State University