Katy Perry
Youngstown,FL
Summary
Dynamic Customer Service Manager with a proven track record at Hobby Lobby, excelling in complaint resolution and training staff to enhance performance. Skilled in cash handling and fostering customer loyalty, I prioritize exceptional service and effective communication, ensuring customer satisfaction while driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Hobby Lobby
07.2023 - Current
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Bath and Body Work
04.2023 - 07.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Cks Secrets
07.2021 - 04.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server
The Place Downtown
06.2019 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Arts - 3D Animation
Southern New Hampshire University
Hooksett, NH03-2026
Associate of Arts - Psychology
Gulf Coast State College
Panama City, FL12-2021
High School Diploma -
Rutherford High School
Panama City, FL05-2021
Skills
- Complaint resolution
- Training and mentoring
- Exceptional telephone etiquette
- Staffing coordination
- Cash handling
Certification
- Certificate in 3D Animation, Full Sail University - February, 2025
Timeline
Customer Service Manager
Hobby Lobby
07.2023 - Current
Sales Associate
Bath and Body Work
04.2023 - 07.2023
Sales Associate
Cks Secrets
07.2021 - 04.2023
Server
The Place Downtown
06.2019 - 07.2021
Bachelor of Arts - 3D Animation
Southern New Hampshire University
Associate of Arts - Psychology
Gulf Coast State College
High School Diploma -
Rutherford High School
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