Katy Pierce
Shreveport,LA
Summary
Passionate about hospice care, I specialize in business development, patient advocacy, and strategic growth. With a proven track record of surpassing goals, I excel at building strong relationships, mentoring teams, and implementing innovative marketing strategies to drive census growth. Skilled in clinical judgment and strategic planning, I thrive in dynamic healthcare environments while ensuring the highest quality of patient care.
Overview
13
13
years of professional experience
Work History
Senior Account Executive Home Health & Hospice
Allegiance Healthcare
10.2024 - Current
- Market and educate on various care levels, including home health, hospice, and pediatric extended care.
- Mentor account executives, creating a collaborative atmosphere.
- Exceed goals and expectations in all assigned territories.
- Maintain knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Network at community events and prospect for new customers insuring new growth.
- Expand sales prospects by assessing current customer service needs.
- Cultivate enduring customer relationships by utilizing effective communication and quick response.
- Coordinate with referral sources and families for prompt admission to appropriate care levels.
Executive Director
The Carpenter Health Network St. Joseph Hospice
08.2022 - 10.2024
- Managed 50+ healthcare professionals for in-patient hospice hospital and home hospice services of 130+ patient census.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Implemented innovative marketing strategies to raise brand awareness and drive growth.
- Ensured all internal records adhered to state regulations.
- Ensured pre-admission clinical reviews adhered strictly to Medicare standards.
Senior Patient Care Representative
The Carpenter Health Network St. Joseph Hospice
04.2020 - 08.2022
- Marketed and educated territory referral sources, exceeding expectation and goals for census growth.
- Streamlined patient admission process acting as a liaison for referral sources, patients, and operational teams.
- Reviewed all clinical information to determine appropriate level of care according to Medicare guidelines.
- Contributed to team success by cross-training in various roles within the business development department.
- Improved communication and education between patients, families, and medical staff through regular updates and thorough explanations of treatment plans.
- Increased patient comfort by providing compassion and education for multiple levels of care including home health, palliative care, hospice, and in-patient hospice.
- Collaborated, educated, and supported healthcare professionals to ensure optimal patient care and outcomes.
- Enhanced patient satisfaction by addressing concerns and providing timely solutions.
Clinical Liaison
Post Acute Medical (formerly LifeCare Hospital)
05.2015 - 08.2022
- Develop and maintain relationships with referral sources including ICU and floor nurses, physicians, discharge planners, social workers, case managers, patient and family members, and payer representatives.
- Work closely with physicians/specialist to ensure proper plan of care for transition from STAC to LTAC setting while using MCR and all payor guidelines prior to patient admission.
- Marketing all contacts in assigned territory and beyond to increase referrals, build strong relationships, and improve overall satisfaction.
- Serve as a patient advocate by helping patients and families understand all of their options during time of illness.
Respiratory Therapist
LifeCare Hospital
05.2014 - 05.2015
- Provided comprehensive care to improve and strengthen critically ill patients for transition home from acute care setting.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and working closely with Critical Care team to ensure optimal healing.
- Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations.
- Managed and operated mechanical ventilators, CPAP, and BiPAP machines.
- Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
Medical Assistant/Coordinator-Kidney Transplant Department
Northwest Nephrology
02.2014 - 04.2015
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted physicians in follow-through of care.
- Assessed situation severity of emergent medical incidents and provided care accordingly.
Respiratory Therapist
Willis Knighton
10.2011 - 01.2014
- Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations.
- Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Managed and operated mechanical ventilators and delivered airway management by close monitoring including weaning trials, ABG's, and trach care.
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
- Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments
- Met with nursing team members and assessed patient medical records, making appropriate changes to respiratory care and therapy to enhance outcomes.
Education
High School Diploma - undefined
Parkway High School
Bossier City, LA05.1999
Associate of Science - Respiratory Therapy
Bossier Parish Community College
Bossier City, LA08.2011
Skills
- Strong presentation skills
- Leadership and management
- Business development
- Patient and family advocacy
- Long Term Acute Care
- Home health and hospice
- Strong clinical judgment
- Marketing and advertising
- Reporting and documentation
Certifications
- Advanced Cardiac Life Support
Timeline
Senior Account Executive Home Health & Hospice
Allegiance Healthcare
10.2024 - Current
Executive Director
The Carpenter Health Network St. Joseph Hospice
08.2022 - 10.2024
Senior Patient Care Representative
The Carpenter Health Network St. Joseph Hospice
04.2020 - 08.2022
Clinical Liaison
Post Acute Medical (formerly LifeCare Hospital)
05.2015 - 08.2022
Respiratory Therapist
LifeCare Hospital
05.2014 - 05.2015
Medical Assistant/Coordinator-Kidney Transplant Department
Northwest Nephrology
02.2014 - 04.2015
Respiratory Therapist
Willis Knighton
10.2011 - 01.2014
High School Diploma - undefined
Parkway High School
Associate of Science - Respiratory Therapy
Bossier Parish Community College