Katy Reitenbach
Portland
Summary
Highly reliable self-motivated professional with extensive supervisory experience in office and administrative settings. Proven track record of excelling in remote roles with minimal oversight. Skilled in managing daily operations, optimizing processes, and resolving conflicts, leading to increased productivity and streamlined workflows.
Overview
20
20
years of professional experience
Work History
Corporate Information Coordinator
Precision Countertops
Remote (Work From Home)
10.2023 - 04.2025
- Generated critical reports daily to ensure timely completion of CIC tasks.
- Audited orders post-entry for accuracy using all available information.
- Released orders promptly to meet required initial contact timeframes.
- Conducted audits on additional changes, ensuring payments and POs were received before production.
- Ensured timely progress payments prior to installation.
- Collaborated with Sales and Customer Care teams regarding order status as needed.
- Assisted with invoicing duties to maintain financial accuracy.
Retail Operations Analyst
Field Agent
Portland
01.2020 - 10.2023
- Conducted hundreds of secret shopping assignments for diverse clients across multiple industries.
- Gathered data on service quality, product knowledge, and compliance with company standards.
- Delivered actionable insights and recommendations based on comprehensive data analysis.
Assistant Regional Operations Manager
Massage Envy
Oregon/SW Washington
01.2016 - 07.2017
- Conducted regional audits of clinics in Oregon and SW Washington for compliance adherence.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization for clinics identified as out of compliance
- Prepared NPS reports addressing unsatisfactory performance issues.
- Coordinated regional training sessions and events to enhance staff skills.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Executed recruitment strategies for massage therapists and estheticians across 17 locations.
Clinic Administrator
Massage Envy
Beaverton & Keizer
08.2010 - 01.2016
- Oversaw clinic operations, managing appointment scheduling and multi-line phone systems.
- Processed bi-monthly payroll to ensure timely employee compensation.
- Conducted hiring, training, and coaching for massage therapists, estheticians, and sales associates.
- Addressed client issues to uphold high satisfaction levels.
- Maintained accurate inventory reports and managed all purchasing of retail and clinic supplies.
- Led staff meetings to communicate updates and gather feedback on strategies.
- Motivated staff through goal setting and implementing necessary disciplinary actions.
Assistant Manager/Sales Associate
Massage Envy
Beaverton
05.2005 - 08.2010
- Achieved membership sales goals through strategic targeting and effective outreach.
- Utilized Millennium software to optimize appointment scheduling for maximum efficiency.
- Delivered exceptional customer service, ensuring client satisfaction and retention.
- Managed phone communications to provide prompt responses to client inquiries.
- Assisted clinic administrator with daily operations and administrative functions.
- Developed an inventory tracking system to streamline supply ordering processes.
- Maintained organized records by efficiently filing customer chart information.
Education
Hair Design - Cosmetology
Cosmetology Careers Unlimited
Portland, OR05-2008
Some College (No Degree) - General Studies
Portland Community College
Portland, OR03-2007
High School Diploma -
Tigard High School
Tigard, OR06-2005
Skills
- Management and clerical experience
- Customer service
- Cash handling and POS
- Microsoft Office proficiency
- Excellent written and verbal communication skills
References
Tabby Bernard Precision Countertops Corporate Manager : 971-533-9285
Claire Boal Regional Operations Manager Massage Envy : 503-310-9897
Amelia Reed Assistant Clinic Administrator Massage Envy : 503-548-8576
Timeline
Corporate Information Coordinator
Precision Countertops
10.2023 - 04.2025
Retail Operations Analyst
Field Agent
01.2020 - 10.2023
Assistant Regional Operations Manager
Massage Envy
01.2016 - 07.2017
Clinic Administrator
Massage Envy
08.2010 - 01.2016
Assistant Manager/Sales Associate
Massage Envy
05.2005 - 08.2010
Hair Design - Cosmetology
Cosmetology Careers Unlimited
Some College (No Degree) - General Studies
Portland Community College
High School Diploma -
Tigard High School
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