Katy Solorzano

• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

· Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

· Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.

· Reviewed authorizations from payer to determine approved or denied.

· Maintained consistent follow-up on status of prior authorization requests.