Katy Spizhavka
Tacoma
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work History
Office Manager
Accident Care Chiropractic
Lakewood
09.2024 - Current
- Organized patient files and maintained confidentiality standards.
- Scheduled appointments and managed front desk operations effectively.
- Assisted with billing and insurance verification processes.
- Coordinated communication between patients and healthcare providers.
- Trained new staff on office procedures and protocols.
- Maintained cleanliness and organization of the office environment.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office supplies and ensured efficient inventory control.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Restaurant Hostess
Kemper Sports Management- Independence Golf Club
University Place
04.2024 - 09.2024
- Greeted and seated guests in a friendly and welcoming manner.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Provided menu information and answered guest inquiries about dining options.
- Collaborated with waitstaff to ensure timely service for all guests.
- Maintained cleanliness and organization of the host stand and dining area.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest feedback and resolved concerns promptly to enhance experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
Penn Foster High School
Chandler, AZSkills
- Appointment scheduling
- Patient communication
- Billing coordination
- Office organization
- Record management
- Customer service
- Team collaboration
- Staff training
- Problem solving
- Attention to detail
- Workflow planning
- Financial reporting
- Payroll and budgeting
- Banking operations
- Data entry
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Office Manager
Accident Care Chiropractic
09.2024 - Current
Restaurant Hostess
Kemper Sports Management- Independence Golf Club
04.2024 - 09.2024
Penn Foster High School