Katy Sposato
Honeoye Falls,NY
Summary
Results-driven Sales Director with a proven track record in maximizing revenue, while establishing and retaining strong client relationships through exceptional support, attentive service, and full customer satisfaction.
Overview
5
5
years of professional experience
Work History
Charter Sales Director
Surf Air Mobility
10.2022 - 10.2024
- Increasing jet charter and membership sale revenue by offering customized pricing, aircraft options, and packages that are tailored to clients' specific needs.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Delivering innovative and efficient solutions that align customer needs with company resources.
Administrative Assistant & Communications
Peak Visory Consulting
02.2022 - 10.2022
- Monitored CEO's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster business efficiency.
- Facilitated effective meetings by documenting discussions and distributing meeting notes.
- Performed research to collect and record industry data.
Flight Concierge & Member Services Team
Surf Air
03.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns through phone, email, and live chat.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Increased revenue by actively listening to customers and proposing optimal product offerings.
- Channel recurring Member inquiries to all areas of the business such as scheduling, technology, product and overall club updates.
Education
Bachelor of Fine Arts - Dance Performance, Leadership Organizational Studies
Chapman University
Orange2013
Skills
- Possess strong negotiation and prospecting abilities
- Efficient and detail-oriented
- Customer retention and sale strategies
- Calm and professional under pressure
- Upselling products and services
- Multitasking abilities
- Sales presentations
- Contract negotiations
- Deal closing
- Rapport and relationship building
- Proficiency in Slack, Hubspot, Ring Central, GSuite, and Stripe
Timeline
Charter Sales Director
Surf Air Mobility
10.2022 - 10.2024
Administrative Assistant & Communications
Peak Visory Consulting
02.2022 - 10.2022
Flight Concierge & Member Services Team
Surf Air
03.2020 - 02.2022
Bachelor of Fine Arts - Dance Performance, Leadership Organizational Studies
Chapman University
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