Katy Webb
Transamerica Agency Network
Louisville,KY
1
Certification
6
years of professional experience
Detail-oriented Air Force veteran with experience collecting, verifying, documenting, and analyzing information in both field and administrative environments. Skilled at conducting interviews, building rapport with the public, maintaining accurate records, and using computer-based systems to collect and validate data. Recognized for working independently, exercising sound judgment, and producing high-quality work while meeting strict procedural standards.
Work History
Insurance Representative Personal Assistant
5 Months- Managed and coordinated the insurance representative's schedule by organizing client appointments, prioritizing daily activities, and ensuring efficient workflow and timely client communication.
- Conducted client interviews by phone to collect, verify, and document information, while identifying client needs and preparing detailed discussion points for appointments.
- Developed and maintained an Excel-based tracking system to organize client interactions, schedules, discussion topics, ongoing issues, and follow-up activities, improving record accuracy and organization.
- Conducted follow-up calls with clients several weeks after appointments to assess progress, gather updates, identify unresolved concerns, and determine whether additional assistance or services were needed.
Cyber Security Analyst
7 Months- Monitored, analyzed, and interpreted security alerts and data from domestic and international operating locations using Security Information and Event Management (SIEM) software to identify, investigate, and resolve potential security threats.
- Managed the Security Operations Center (SOC) mailbox by investigating reported phishing, whaling, and suspicious emails, documenting findings, resolving security concerns, and communicating outcomes to users.
- Contacted employees by phone, email, Microsoft Teams, and video conferencing to collect, verify, and analyze information, conduct follow-up interviews, and support accurate incident investigations.
- Created, updated, and tracked incident reports in ServiceNow by documenting investigative findings, tracking case progress, and verifying data accuracy prior to ticket closure.
- Assessed security vulnerabilities by analyzing available data, researching potential threats using Open-Source Intelligence (OSINT), and documenting recommended corrective actions.
Security Forces | Pass and Registration Technician
4 Years- Collected, verified, and reviewed sensitive records using the National Crime Information Center (NCIC) database to determine eligibility, ensure compliance with federal regulations, and maintain accurate documentation.
- Conducted detailed inspections of facilities, vehicles, equipment, and credentials to identify discrepancies, ensure compliance with Air Force Occupational Safety and Health (AFOSH) standards, and support operational readiness.
- Communicated with military personnel, civilian employees, contractors, and visitors to verify information, explain procedures, answer questions, and ensure compliance with installation access requirements.
- Documented incidents, maintained accurate records, and prepared reports while adhering to established policies, procedures, and federal regulations.
- Collaborated with security personnel and leadership to implement updated security procedures, communicate policy changes, and support efficient daily operations.
Full Time SkillBridge Student, Cyber Warrior Program
2 Months- Completed a full-time (9 hours/day) Department of Defense SkillBridge Program designed to prepare transitioning service members for civilian careers through intensive instruction in computer systems, network administration, cybersecurity, troubleshooting, and technical concepts aligned with the CompTIA A+, Network+, and Security+ certification objectives.
Education
Master of Science - Safety, Security, and Emergency Management
Graduate Certificate - Emergency Management - Safety Security And Emergency Management
Bachelor of Business Administration - General Business
Skills
Data Collection
Data Verification
Data Analysis
Interviewing
Record Documentation
Computer-Based Systems
Quality Assurance
Public Interaction
Oral Communication
Independent Field Work
Problem Solving
Attention to Detail
Certification
- USAF Basic Military Training | USAF Security Forces Apprentice Course | MyComputerCareer Cyber Warrior Program
- Microsoft Office: Specialist Word, Excel, and PowerPoint
Timeline
Insurance Representative Personal Assistant
Transamerica Agency Network
08.2023 - 01.2024Read More
Cyber Security Analyst
Las Vegas Sands Corporation
07.2022 - 02.2023Read More
Full Time SkillBridge Student, Cyber Warrior Program
MyComputerCareer
03.2022 - 05.2022Read More
Security Forces | Pass and Registration Technician
United States Air Force
07.2018 - 07.2022Read More
Eastern Kentucky University
Master of Science from Safety, Security, and Emergency Management
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Eastern Kentucky University
Graduate Certificate - Emergency Management from Safety Security And Emergency Management
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Eastern Kentucky University
Bachelor of Business Administration from General Business
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