Katya Alarcon
Chula Vista,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Pacific Beach Chiropractic Group
05.2020 - 02.2022
- Assisted patients with check-in and check-out processes. Scheduled appointments to optimize clinic workflow. Supported administrative staff in managing patient flow.
- Managed incoming phone calls, emails, and faxes to support efficient communication. Assisted in scanning and sending x-rays and medical records to ensure timely patient care. Provided administrative support to maintain organized medical documentation.
- Assisted in processing insurance claims through credit card and cash transactions. Supported accurate handling of financial transactions to maintain operational efficiency.
- Conducted regular disinfection of chiropractic tables and rooms to maintain a safe environment for patients.
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Coordinated day-to-day activities, ensuring optimal collaboration and workflow among team members.
Front Desk Receptionist
Pacific Wellness and Urgent Care
01.2018 - 04.2020
- Oversaw patient scheduling and appointment confirmations to enhance clinic efficiency.
- Handled telephone communications by offering office information, answering questions, and routing calls to relevant personnel.
- Coordinated communication between patients and healthcare providers to enhance experience.
- Facilitated training sessions for new staff on front desk procedures and customer service best practices.
- Verified and updated patient insurance, demographic, and health history records.
- Oversaw patient appointment coordination, ensuring timely check-in, check-out, and accurate billing transactions.
- Maintained strict confidentiality protocols to ensure HIPAA compliance and protect patient information.
Head Cashier
The Home Depot
03.2017 - 12.2017
- Maintained operational efficiency of 19 POS systems and 4 self-checkout kiosks to enhance customer service.
- Facilitated timely breaks and lunches for cashiers, maintaining workflow and customer service standards.
- Managed comprehensive opening and closing protocols for cashier areas to maintain security and accuracy.
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to policies.
- Guided junior cashiers in skill development and operational best practices, resulting in improved service efficiency and team cohesion.
- Addressed customer inquiries and resolved issues promptly to uphold service excellence standards.
- Managed cash register balances to maintain accurate financial records and prevent discrepancies.
Supervisor
Starbuck's Coffee Company
01.2004 - 01.2017
- Assisted in executing opening and closing procedures for store operations and POS systems. Supported team members in maintaining accurate transaction processes.
- Organized shift breaks and lunches to ensure seamless operations for baristas.
- Assisted in managing inventory levels through accurate ordering and receiving processes. Contributed to efficient inventory management practices.
- Processed daily bank deposits from cash drops to maintain accurate financial records.
- Oversaw daily operations to guarantee exceptional coffee preparation and customer service quality.
- Guided new baristas in mastering beverage preparation techniques and effective customer engagement strategies to elevate service quality.
- Oversaw inventory management, coordinating with suppliers to ensure timely restocking of essential supplies.
Instructional Aide with CNA credentials
Chula Vista Adult School
09.1992 - 03.1998
- Assisted nurse/teacher with preparation of lesson plans. Supported classroom activities by organizing materials and resources.
- Prepared laboratory spaces and ensured proper equipment setup to enhance educational experiences for students.
- Conducted observations of students during hands-on clinical experiences in the field.
- Implemented hands-on training and assessments to ensure competency in certified nurse assistant program.
Education
General Education
Southwest High School
Graduated - CNA/HHA Program
Chula Vista Adult School
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Customer service
- Team leadership
- Strong work ethic
Certification
- National Council for Behavior Health - Mental Health First Aid (Dec 16, 2024 - Dec 17, 2027)
- American Red Cross - Adult & Pediatric First Aid/CPR/AED (Feb 3, 2024 - Feb 3, 2027)
- County of San Diego Dept of Environmental Health - Food Handler Card (exp. Feb 6, 2028)
LANGUAGES
English (fluent)
Spanish (fluent/fair, read and write)
Timeline
Front Desk Medical Receptionist
Pacific Beach Chiropractic Group
05.2020 - 02.2022
Front Desk Receptionist
Pacific Wellness and Urgent Care
01.2018 - 04.2020
Head Cashier
The Home Depot
03.2017 - 12.2017
Supervisor
Starbuck's Coffee Company
01.2004 - 01.2017
Instructional Aide with CNA credentials
Chula Vista Adult School
09.1992 - 03.1998
General Education
Southwest High School
Graduated - CNA/HHA Program
Chula Vista Adult School
Certifications
- National Council for Behavior Health - Mental Health First Aid (Dec 16, 2024 - Dec 17, 2027)
- American Red Cross - Adult & Pediatric First Aid/CPR/AED ( Feb 3, 2024 - Feb 3, 2027)
- County of San Diego Dept of Environmental Health - Food Handler Card (Exp. Feb 6, 2028)