Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Ekaterina Alimov

Ekaterina Alimov

Las Vegas,NV

Overview

3
3
years of post-secondary education
10
10
years of professional experience

Work History

Customer Service Representative

Telus International
Las Vegas, NV
05.2020 - Current
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 40% decrease in cancellations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Development Representative

American Homes 4 Rent
Las Vegas, NV
03.2018 - 08.2018
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Achieved sales goals by promoting and enrolling clients by explaining programs and services to interested individuals.

Salesperson

Brilliance
Las Vegas, NV
05.2009 - 09.2017
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Achieved sales goals through suggestive selling and upselling.

Education

High School Diploma -

Amit Amal High School
Israel
09.2001 - 06.2004

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Sales expertise

Good listening skills

Customer support

Microsoft Office

Call center operations

Money handling abilities

Administrative support

Training development aptitude

Creative problem solving

Employee coaching

Training program development

Customer Service

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Telus International
05.2020 - Current

Sales Development Representative

American Homes 4 Rent
03.2018 - 08.2018

Salesperson

Brilliance
05.2009 - 09.2017

High School Diploma -

Amit Amal High School
09.2001 - 06.2004
Ekaterina Alimov