Ekaterina Alimov
Las Vegas,NV
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative
Telus International
Las Vegas, NV
05.2020 - Current
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 40% decrease in cancellations.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Development Representative
American Homes 4 Rent
Las Vegas, NV
03.2018 - 08.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Achieved sales goals by promoting and enrolling clients by explaining programs and services to interested individuals.
Salesperson
Brilliance
Las Vegas, NV
05.2009 - 09.2017
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved sales goals through suggestive selling and upselling.
Education
High School Diploma -
Amit Amal High School
Israel 09.2001 - 06.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Sales expertise
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Telus International
05.2020 - Current
Sales Development Representative
American Homes 4 Rent
03.2018 - 08.2018
Salesperson
Brilliance
05.2009 - 09.2017
High School Diploma -
Amit Amal High School
09.2001 - 06.2004