Overview
Work History
Education
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Skills
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Timeline
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Ekaterina Alimov

Ekaterina Alimov

Las Vegas,NV

Overview

3
3
years of post-secondary education
10
10
years of professional experience

Work History

Customer Service Representative

Telus International
Las Vegas, NV
05.2020 - Current
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 40% decrease in cancellations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Development Representative

American Homes 4 Rent
Las Vegas, NV
03.2018 - 08.2018
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Achieved sales goals by promoting and enrolling clients by explaining programs and services to interested individuals.

Salesperson

Brilliance
Las Vegas, NV
05.2009 - 09.2017
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Achieved sales goals through suggestive selling and upselling.

Education

High School Diploma -

Amit Amal High School
Israel
09.2001 - 06.2004

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Sales expertise

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Telus International
05.2020 - Current

Sales Development Representative

American Homes 4 Rent
03.2018 - 08.2018

Salesperson

Brilliance
05.2009 - 09.2017

High School Diploma -

Amit Amal High School
09.2001 - 06.2004

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Ekaterina Alimov