Katya Diaz Aldana
Smyrna,TN
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Cinco De Mayo Mexican Restaurant. Proven ability to manage seating arrangements and enhance guest experiences through effective communication and multitasking. Skilled in adapting to client needs while maintaining high cleanliness standards as a House Cleaner, ensuring satisfaction and comfort.
Overview
2
2
years of professional experience
Work History
Host
Cinco De Mayo Mexican Restaurant
05.2025 - 11.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Maintained cleanliness of entrance and waiting areas for enhanced guest comfort.
- Handled guest inquiries and complaints professionally, contributing to positive experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Communicated effectively with servers to coordinate guest flow and dining experience.
House Cleaner
Sandra Rodriguez
01.2024 - 03.2024
- Cleaned residential spaces using industry-standard cleaning products and equipment.
- Organized cleaning schedules to ensure efficient task completion.
- Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
- Adapted cleaning techniques based on specific client requests and preferences.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05-2025
Skills
- Customer service
- Foreign language skills
- Verbal and written communication
- Team collaboration
- Multitasking proficiency
- Effective time management
- Seating arrangements
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Host
Cinco De Mayo Mexican Restaurant
05.2025 - 11.2025
House Cleaner
Sandra Rodriguez
01.2024 - 03.2024
High School Diploma -
Smyrna High School