Katya Hochstrasser
Whittier,CA
Summary
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery. Extensive experience in office management and human resources. Known for strong work ethic and integrity, consistently enhancing operational efficiency while maintaining high standards of confidentiality, customer service, training staff, and optimizing operations to ensure compliance and effective workflow.
Overview
18
18
years of professional experience
Work History
Office Manager /Medical Records Specialist
People's Care Home Health
Cerritos, CA
02.2019 - 02.2026
- Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
- Trained new employees on office procedures and compliance standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
- Developed and maintained filing systems for physical and digital records, optimizing retrieval processes.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
Human Resources Assistant
People's Care Home Health And Hospice
Cerritos, CA
05.2020 - 03.2023
- Maintained up-to-date knowledge of labor laws and regulations, ensuring organizational compliance in HR practices.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Medical Records Clerk
Prime Choice Home Health
Cerritos, CA
04.2017 - 02.2019
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Processed patient information requests, maintaining confidentiality and data integrity.
- Coordinated medical record audits, identifying discrepancies and implementing corrective actions.
- Streamlined filing systems, enhancing retrieval efficiency and reducing processing time.
Food Services Manager Assisten
Ralphs Grocery Store
Whittier, CA
02.2012 - 05.2017
- Led team in delivering exceptional customer service, improving satisfaction ratings
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Developed training programs for new staff, enhancing onboarding efficiency and skill development.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Oversaw compliance with health regulations and safety standards, minimizing risks within food preparation areas.
- Managed inventory levels, ensuring timely ordering of supplies and minimizing food waste through careful monitoring.
- Enhanced menu offerings by collaborating with management on seasonal dishes based on customer feedback and trends.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Tax Preparer
H&R Block
Pico Rivera, CA
01.2016 - 04.2017
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Cashier
Target
Whittier, CA
05.2008 - 02.2012
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Implemented promotional displays to enhance product visibility and drive sales.
Education
Bachelor of Science - Accounting And Finance
Bank And Comerce
Insurgentes , Mexico City06-1990
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Food preparation
- Food processing
- Food safety understanding
- Patience and empathy
- Work ethic and integrity
- Cash handling
Languages
Spanish
Full Professional
Timeline
Human Resources Assistant
People's Care Home Health And Hospice
05.2020 - 03.2023
Office Manager /Medical Records Specialist
People's Care Home Health
02.2019 - 02.2026
Medical Records Clerk
Prime Choice Home Health
04.2017 - 02.2019
Tax Preparer
H&R Block
01.2016 - 04.2017
Food Services Manager Assisten
Ralphs Grocery Store
02.2012 - 05.2017
Cashier
Target
05.2008 - 02.2012
Bachelor of Science - Accounting And Finance
Bank And Comerce