Katya Montoya

• Resolved customer complaints effectively, fostering repeat business through positive experiences.
• Streamlined service processes by implementing best practices for table turnover and order accuracy.
• Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
• Assisted in inventory management, tracking supplies to prevent shortages during peak hours.
• Served food and beverages promptly with focused attention to customer needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

• Launched and manage a full-service esthetics business specializing in facials, dermaplaning, waxing, lash and brow services.
• Build strong client relationships, providing personalized treatments for skin health and wellness.
• Manage inventory, supply orders, and implement service protocols to ensure high-quality client experience.
• Market services via social media, local promotions, and events to increase client retention and growth.

• Led cross-functional teams to implement process improvements, enhancing operational efficiency.
• Developed and executed strategic plans to meet business objectives and drive revenue growth.
• Managed project timelines and resource allocation, ensuring on-time delivery of initiatives.
• Mentored junior staff, fostering professional development and enhancing team performance.
• Conducted performance evaluations, providing constructive feedback to enhance employee productivity.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

•Handled high-volume outbound calls to customers, consistently managing back-to-back interactions while maintaining professionalism and efficiency.

•Provided product information, resolved inquiries, and ensured customer satisfaction on each call.

•Achieved daily/weekly performance targets while maintaining quality standards.

•Documented customer interactions accurately in the system for follow-up and reporting.

• Delivered exceptional customer service by anticipating guest needs and providing timely assistance.
• Managed multiple tables efficiently, ensuring prompt order taking and food delivery.
• Collaborated with kitchen staff to facilitate smooth communication and timely meal preparation.
• Trained new servers on restaurant protocols, enhancing team performance and service standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

Provided excellent service in both sushi and hibachi stations in a fast-paced environment. Took and delivered orders accurately, assisted with setup and cleanup, mopped and swept dining areas, restocked supplies, and ensured a clean, organized, and professional dining experience for all guests.

Provided flexible, part-time support during the final year while maintaining a full-time job.

Delivered upscale, fine-dining service in a fast-paced steakhouse environment. Gained expertise in wine pairings and menu knowledge, assisted in training new servers, and ensured a refined and memorable dining experience for guests. Restaurant closed in 2018.

Assisted in onboarding and mentoring new servers, teaching service standards and restaurant procedures to maintain high-quality guest experiences.

Provided attentive, high-quality service in a fast-paced dining environment, including hibachi and sushi experiences. Took accurate orders, coordinated with kitchen and service staff to ensure timely delivery, handled payments efficiently, and maintained a welcoming, professional atmosphere for all guests.

Delivered exceptional customer service in a fast-paced, high-volume environment. Accurately took and processed orders, coordinated with team members to ensure timely service, handled transactions efficiently, and maintained a positive, professional experience for all guests.

• Delivered exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Maintained cleanliness and organization of dining area for optimal guest experience.
• Assisted in training new servers on menu items and service standards.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.