Katya Sorto
Houston,TX
Summary
Encouraging Store Manager experienced in team building and leading diverse staff. Achieved increased customer engagement and sales growth through effective training, merchandising initiatives, and strategies to enhance customer satisfaction. Focused on fostering a productive work environment by addressing operational challenges and recognizing employee contributions.
Overview
9
9
years of professional experience
Work History
Store Manager
Cavender's Boot City
Rosenberg, Texas
04.2023 - Current
- Managed sales floor and daily operations, enhancing customer experience and sales performance.
- Supervised associates across boot, apparel, and accessory department.
- Trained team members on customer service, fitting, and product knowledge.
- Scheduled staff to support store coverage and peak shopping hours.
- Reviewed customer feedback to implement operational improvements, boosting satisfaction and loyalty.
- Exceeded team goals by resolving issues and fostering a collaborative environment.
- Assigned tasks to team members based on their strengths, ensuring efficient workflow., set priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Cavender's Boot City
Houston, TX
03.2019 - 04.2023
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed a strategy to increase sales and drive profits.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Led daily staff meetings to motivate team, address concerns, plan improvements, and assess progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated scheduling and delegated assignments to ensure optimal coverage and service delivery.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Associate
Cavender's Boot City
Houston, Texas
10.2017 - 03.2019
- Helped customers locate products and check store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Created welcoming environment for existing, new, and potential customers.
- Developed strategies to increase sales in store and boosted profits, applying proactive management strategies and enhancing sales training.
- Addressed customer needs by offering suitable products by offering relevant products and services.
Education
Real Estate
San Jacinto College District
Pasadena, TXSkills
- Sales strategy
- Customer service
- Visual merchandising
- Staff Supervision
- Training
- Team leadership
- Recruiting and Interviewing
- bilingual
Timeline
Store Manager
Cavender's Boot City
04.2023 - Current
Assistant Manager
Cavender's Boot City
03.2019 - 04.2023
Sales Associate
Cavender's Boot City
10.2017 - 03.2019
Real Estate
San Jacinto College District