Katya Villa
National City,CA
Summary
Dedicated and highly organized healthcare professional with strong administrative experience. Adept at navigating Microsoft office and EPIC systems and managing high volume patient inquiries.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
TMJ & Sleep Therapy
San Diego, California
02.2024 - Current
- Responsible for managing front office duties and answering high volume calls.
- Coordination of patient appointments and management of patient scheduling for efficient clinic operations.
- Assist with insurance verification and explain patient coverage options.
- Maintain accurate patient records using electronic health record systems effectively.
- Handle patient inquiries and concerns with empathy and professionalism.
Patient Service Representative
Sharp Rees-Stealy
San Diego, California
10.2022 - 02.2024
- Answered urgent patient inquires and directed calls to appropriate staff.
- Prepared and maintained multiple providers daily and weekly schedules, printed patient labels, and reports accurately as per department guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories, and insurance details to facilitate accurate appointments scheduled and payment processing.
Secretary
Fresenius Kidney Care Dialysis
San Diego, California
05.2021 - 10.2022
- Supported front desk operations, ensuring a welcoming environment for patients.
- Organized and maintained electronic records and charts and processed monthly reports for clinic needs.
- Processed new patient intake by obtaining case histories, insurance information, and mandated forms.
- Prepared and processed patient referrals and transfer requests to clinic.
Leasing Consultant
R&V Management
San Diego, California
09.2019 - 05.2021
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications and distributed tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant for state, local, and federal housing requirements.
Education
High School Diploma -
REAGAN HIGH SCHOOL
San Antonio, TX06-2018
Skills
- Attention to detail
- HIPAA compliance
- Time Management
- Adaptability
Timeline
Patient Coordinator
TMJ & Sleep Therapy
02.2024 - Current
Patient Service Representative
Sharp Rees-Stealy
10.2022 - 02.2024
Secretary
Fresenius Kidney Care Dialysis
05.2021 - 10.2022
Leasing Consultant
R&V Management
09.2019 - 05.2021
High School Diploma -
REAGAN HIGH SCHOOL