Summary
Overview
Work History
Education
Skills
Certification
References
Leadership Experience
Communication Skills
Affiliations
Timeline
Generic
Katylin Thorne

Katylin Thorne

Harrisonburg,VA

Summary

Dynamic professional with a proven track record at Hallmark Gold Crown, excelling in customer service and point-of-sale operations. Demonstrated strong leadership by training staff and resolving complaints, enhancing client satisfaction. Recognized for attention to detail and time management, driving efficiency in team performance and customer engagement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Private Nanny

Family Employed
Harrisonburg, Virginia
02.2025 - Current
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Administered medication according to parental instructions.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Managed light housekeeping duties including laundry, grocery shopping and errands.
  • Performed light housekeeping duties such as laundry and meal preparation.

Sales Lead Keyholder

Hallmark Gold Crown
Harrisonburg, Virginia
04.2025 - Current
  • Assisted customers in selecting greeting cards and gifts for various occasions.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Trained new staff on store policies, procedures, and customer service techniques.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.

Memory Care Program Coordinator

Bellaire at Stone Port
Harrisonburg, Virginia
07.2023 - 01.2025
  • Coordinated resident activities and events to enhance community engagement.
  • Maintained accurate records of resident participation in programs and activities.
  • Identified areas where improvements can be made in order to increase efficiency or effectiveness.
  • Tagged items with information such as name, room number or care instructions upon request.
  • Checked finished products for quality assurance before delivering them to customers.
  • Assisted in loading, unloading linens from washers, dryers, folding tables.
  • Delivered additional requested items to rooms upon request within reasonable timeframes.

Dietary Aide | Housekeeper| Laundry Technician

Grant Rehabilitation & Care Center
Petersburg, West Virginia
11.2022 - 06.2023
  • Maintained cleanliness and organization of dining areas and kitchen equipment.
  • Supported residents during mealtime, promoting a pleasant dining experience.
  • Maintained a safe working environment by following all safety protocols.
  • Transported soiled linen to laundry area for washing.
  • Sorted, washed, dried and ironed guest laundry.
  • Transported linens to laundry facility using laundry cart.

Education

Some College (No Degree) - Christian Studies

Valor Christian College
Columbus, Ohio

Skills

  • Point-of-sale operation
  • Customer service
  • Time management
  • Strong leadership
  • Attention to detail

Certification

CPR & First Aid Certified

References

Available upon request.

Leadership Experience

Worship Team Leader, 2+ Years

Communication Skills

Regardless of the occupation, if I am around people this is where I thrive. I have over 5 years and counting of customer service experience and intend to continue that. I am big on communication and if I am unsure of what to do, I will ask. I work excellently as part of a team or individually. I am a quick learner and am confident in my ability to learn a new job efficiently.

Affiliations

  • Led Music & Movement Activities
  • Mindful Living & Routine Development
  • Employee of the Month July 2024

Timeline

Sales Lead Keyholder

Hallmark Gold Crown
04.2025 - Current

Private Nanny

Family Employed
02.2025 - Current

Memory Care Program Coordinator

Bellaire at Stone Port
07.2023 - 01.2025

Dietary Aide | Housekeeper| Laundry Technician

Grant Rehabilitation & Care Center
11.2022 - 06.2023

Some College (No Degree) - Christian Studies

Valor Christian College

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