Kauimaeole Aiona Aka

Receiving inbound calls from employees requesting information and paperwork for Educational Reimbursement, ADA, FMLA and Disability. Main job description is providing eligible employees an unpaid protected medical leave for Self, Family and SpouAlso, leave paperwork for military active and reserve duty.uty. (UKG SYSTEM/ REED/ MICROSOFT/ 50 WPM)

• Developed and implemented HR policies and procedures to ensure compliance with labor laws and regulations
• Implemented a remote work policy during COVID-19 pandemic that ensured business continuity while prioritizing employee safety
• Administered benefits programs, including health insurance, retirement plans, and paid time off

Providing customers the best customer service possible, making sure they are being taking cared of with going above and beyond to keep them satisfied.

Job description: Providing customers with TV/SATELLITE/HOME PHONE AND INTERNET. Receiving payments/Dispatch Technician/Receive of Ownership/Billing Issue.

Always leading with benefit, willingness to help and showing empathy and sympathy for clients.

• Providing customers service and sales of IPTV, SATELLITE, HOME PHONE AND INTERNET SERVICE
• Analyzing client needs and identify service and billing related inquiries
• Handle billing discrepancies and issues by providing customer incentives and credits when needed

• For the past 5 years' I have learned many things in the retail business in stocking, Merchandising, Sales, Inventory, Out of Stock and Cashiering
• Also, experienced in having ownership in my department as of with becoming a department manager
• I've also gained experience connecting customer's contract and prepaid mobile phones such as T-Mobile, AT&T and Verizon

• In the brief time working at Ross Dress for Less I've stocked merchandise, Receive trucks of merchandise and Cashier

• In the brief time working at Styles for Less I've stocked merchandise, Inventory, Receive trucks of merchandise, Cashier and Merchandising

• Worked at Ross Dress for Less, I've stocked merchandise, received trucks of merchandise, worked as a cashier, handled merchandising, served as a fitting room attendant, prepped inventory, and managed the cash office/prepped registers.

• Catered Weddings/Birthdays/Quinceaera/Bar Mitzvah
• Prepped tables, Decorations and Food.