Kaviya Jones
Washington
Summary
Service-focused professional with a background in concierge roles, skilled in providing personalized guest services, and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
3
3
years of professional experience
Work History
Concierge
NFC Amenity Management
Washington
01.2023 - Current
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Handled mail and package deliveries, keeping items secure.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Customer Service Cashier
Krispy Kreme
Washington
05.2023 - 06.2024
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customers' questions and provided information on store procedures or policies.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card transactions accurately and efficiently.
- Informed customers of in-store promotions or pricing specials.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Cashier Team Lead
Harris Teeter
Washington
11.2023 - 03.2024
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed daily opening and closing procedures for the register area.
Sales Associate
Old Navy
Oxon Hill
01.2022 - 10.2023
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Handled customer complaints in a professional manner.
- Adhered to company initiatives and achieved established goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Friendship Academy High School
Washington, D.C.06.2023
Skills
- Cash handling
- Customer support
- Transaction processing
- Inventory management
- Conflict resolution
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Promotional awareness
- Store maintenance
- Customer assistance
- Sales reporting
- Stress management
- Multitasking
Timeline
Cashier Team Lead
Harris Teeter
11.2023 - 03.2024
Customer Service Cashier
Krispy Kreme
05.2023 - 06.2024
Concierge
NFC Amenity Management
01.2023 - Current
Sales Associate
Old Navy
01.2022 - 10.2023
High School Diploma -
Friendship Academy High School
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