Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kavon Halstead

Edmond,OK

Summary

Highly motivated and adaptable professional with a successful track record in both IT and sales. Adept at analyzing complex challenges to deliver tailored solutions and exceeding sales targets through exceptional client relationship management. Seeking a career opportunity that combines IT expertise and sales finesse to drive innovation, foster growth, and contribute to an organization's strategic vision. Dedicated team player with strong leader ship skills, committed to continuous learning and poised to make a lasting impact in a dynamic and forward thinking environment.

Overview

9
9
years of professional experience

Work History

Sales Associate

Camping World
02.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

IT Technician

USAF
02.2018 - Current
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Analyzed hardware/software issues to identify troubleshooting methods needed for quick remediation.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and monitors.
  • Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to supervisor.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Linked computers to network and peripheral equipment.

Front Desk Associate

Red Rock Fitness
01.2016 - 06.2017
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Server

Sushi Bar
11.2014 - 11.2015
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Education

Associate of Applied Science - Information Technology

Community College of The Air Force
Montgomery, AL
02.2022

High School Diploma -

Santa Fe High School
Edmond, OK
05.2014

Skills

  • Training Materials Development
  • Help Desk Support
  • Microsoft Windows and Office
  • Tracking and Documentation
  • Interpersonal Skills
  • Security Certification
  • Product and service sales
  • Relationship building
  • Upselling
  • Merchandising understanding

Timeline

Sales Associate

Camping World
02.2022 - Current

IT Technician

USAF
02.2018 - Current

Front Desk Associate

Red Rock Fitness
01.2016 - 06.2017

Server

Sushi Bar
11.2014 - 11.2015

Associate of Applied Science - Information Technology

Community College of The Air Force

High School Diploma -

Santa Fe High School

Similar Profiles

CREATE PROFILE
Kavon Halstead