Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kawanna Carter

Huntsville,AL

Summary

Strong, hardworking candidate with great interpersonal skills. I have over10 plus years of customer service experience and5 plus years of administrative experience. Authorized to work in the US for any employer

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in Desired Position role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist/Administrative Assistant

Dalton Wholesale Floors
12.2019 - 06.2024
  • Working at Dalton Wholesale has been a great, successful experience
  • I enjoyed being the heartbeat of the Huntsville location
  • My daily duties were greeting all customers with a smile, sales support, (included helping customers with making decisions when we were short staffed, being the only accountant at this location to help with majority of accounts payables and finance options, I was solely responsible for making sure the daily deposits added up in cash/credit card/ checks/ and financed
  • I took majority of the incoming calls, helped with scheduling measurements, and coordinating with installation to make sure installs were properly scheduled
  • Microsoft edge was key to a lot of my daily tasks
  • I learned so much along this journey and I am excited to use my knowledge and professionalism along my new journey

Caregiver/ Service Coordinator

Home Instead
03.2014 - 01.2020
  • Worked Part Time for two weeks before starting Dalton Wholesale Floors full time
  • I started off as a caregiver for this company for four years
  • I was promoted In1
  • I was promoted to a service coordinator after losing one of my long-term clients
  • As a service coordinator for this company my responsibilities were to schedule out two days before leaving
  • Scheduling caregivers on cases consisted of making sure the caregivers were able to care for the clients based off the level of training-experience the caregivers had and the client’s care
  • I was also responsible for over100 cases of my own
  • I was basically a social worker for all of my cases
  • My responsibilities were to keep in contact with the client’s guardian to be sure everything was going well with the caregiver and if there were any changes in the level of care, schedule, or etc
  • I was responsible for being sure that I reported any Issues that occurred
  • Reporting consisted of filing the proper paperwork and bringing the caregivers in to have a meeting about the Issue
  • In some cases, I have had to terminate caregivers with my supervisor present
  • Coordinating also consisted of a lot of data entry, adjusting payroll-pay rates
  • Since I started off as a caregiver
  • I would sometimes leave office and go and work a shift that we needed staffed Immediately or couldn’t staff before our shift was over
  • Working for Home Instead became too overwhelming and stressful especially being a mom
  • I started looking for another job and gave them my notice before leaving the company after almost six years

Redstone Village Assisted Living
01.2012 - 03.2014
  • I worked In the assisted living facility for this company
  • My responsibilities were to care for my

Education

High school diploma - undefined

Buckhorn High School
01.2009

Skills

  • Communication skills
  • Data entry
  • Microsoft Powerpoint
  • Organizational skills
  • Microsoft Excel
  • Caregiving
  • Microsoft Office
  • Cashiering
  • Administrative experience
  • Front desk
  • Training & development
  • Human resources
  • Conflict management
  • Bilingual
  • Leadership
  • Payroll
  • Marketing
  • Microsoft Outlook
  • Senior care
  • Case management
  • Customer service
  • Cash handling
  • Clerical Experience
  • Accounts Receivable
  • English
  • QuickBooks
  • Recruiting
  • Accounts Payable
  • Financial Report Writing
  • Time Management
  • Bookkeeping
  • Accounting
  • Office Management
  • Microsoft Word
  • Social Work

Certification

First Aid Certification

Timeline

Receptionist/Administrative Assistant

Dalton Wholesale Floors
12.2019 - 06.2024

Caregiver/ Service Coordinator

Home Instead
03.2014 - 01.2020

Redstone Village Assisted Living
01.2012 - 03.2014

High school diploma - undefined

Buckhorn High School

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Kawanna Carter