Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ivan Diaz

Trenton,GA

Summary

Dynamic sales professional with a proven track record at Dalton Wholesale Floors, excelling in customer service and relationship building. Skilled in negotiation and needs analysis, I consistently achieved high client satisfaction and loyalty, driving repeat business. My proactive approach and product knowledge led to enhanced sales performance and positive customer experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Salesperson

Dalton Wholesale Floors
09.2024 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Account Specialist

Dalton Wholesale Floors
04.2022 - 09.2024
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Retail Associate

Academy Sports and Outdoors
09.2015 - 04.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.

Education

Associate of Applied Science - Industrial Engineering

Georgia Northwestern Technical College
Rome, GA
06-2018

High School Diploma -

Calhoun City Schools
Calhoun
05-2015

Skills

  • Customer service
  • Customer care
  • Active listening
  • Negotiation
  • Objection handling
  • Up-selling
  • Closing techniques
  • Needs analysis
  • Prospecting
  • Time management

Accomplishments

Ranked Top 5 Salesperson for month of June

Certification

Certificate in Basics Electronics Technician


Certificate in Electrical Maintenance Technician


Certificate in Industrial Motor Control Technician


Certificate in Programmable Control Technician I-II


Certificate in Variable Frequency Drives Technician




Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Salesperson

Dalton Wholesale Floors
09.2024 - Current

Account Specialist

Dalton Wholesale Floors
04.2022 - 09.2024

Retail Associate

Academy Sports and Outdoors
09.2015 - 04.2022

Associate of Applied Science - Industrial Engineering

Georgia Northwestern Technical College

High School Diploma -

Calhoun City Schools

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