Kawonda Knowles
West Palm Beach
Summary
Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.
Flexible hard worker ready to learn and contribute to team success.
Overview
14
14
years of professional experience
2046
2046
years of post-secondary education
Work History
Patient Service Specialist
Select Physical Therapy
West Palm Beach
06.2025 - Current
- Greeted patients and managed front desk operations at the therapy clinic.
- Scheduled patient appointments using electronic health record systems efficiently.
- Verified patient insurance information and processed necessary documentation promptly.
- Assisted physical therapists with patient intake and preparation for treatments.
- Maintained cleanliness and organization of waiting areas and treatment rooms.
- Educated patients on therapy processes and answered basic questions confidently.
- Answered phone calls, providing information and addressing patient inquiries professionally.
- Collaborated with team members to ensure smooth daily operations in the clinic.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, including cash, check, or credit card transactions.
Private Caregiver/ Certified Nurse Assistant
Rossi Family
Wellington
05.2025 - Current
- Provided daily personal care and assistance with daily living activities.
- Maintained a clean and safe environment for clients at home.
- Assisted with medication management and reminders for timely doses.
- Coordinated transportation for appointments and social outings as needed.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
Medical Assistant/Medical Front Office Receptionist
Dr. Dennis Egitto Internal Medicine
North Palm Beach
06.2022 - 06.2025
- Assisted with patient intake and documentation for internal medicine consultations.
- Managed appointment scheduling and maintained organized patient records efficiently.
- Performed vital sign checks and prepared patients for examination by the physician.
- Collaborated with healthcare team to ensure smooth workflow and patient care.
- Educated patients on medication usage, health management, and follow-up care instructions.
- Utilized electronic health record systems to update patient information accurately.
- Supported office operations by maintaining medical supplies and inventory levels consistently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Money Transfer Cashier
Walmart
Lake Park
05.2012 - 09.2016
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained organized checkout area and ensured cleanliness throughout shifts.
- Educated customers about promotions and store policies during transactions.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Diploma - Medical Assistant
Medical Career Institute
West Palm Beach, FL 02.2005 - 11.2025
Chuck Shaw Adult Education
West Palm Beach, FLCertification Of Completion - Phlebotomy
Medical of Palm Beaches Training
06.2023 - 06.2023
License CNA329610 - Certified Nurse Assistant
Paramount Training
West Palm Beach, FL 02.2016 - 05.2016
Skills
- Patient care
- Medical documentation
- Administrative support
- Client communication
Timeline
Patient Service Specialist
Select Physical Therapy
06.2025 - Current
Private Caregiver/ Certified Nurse Assistant
Rossi Family
05.2025 - Current
Certification Of Completion - Phlebotomy
Medical of Palm Beaches Training
06.2023 - 06.2023
Medical Assistant/Medical Front Office Receptionist
Dr. Dennis Egitto Internal Medicine
06.2022 - 06.2025
License CNA329610 - Certified Nurse Assistant
Paramount Training
02.2016 - 05.2016
Money Transfer Cashier
Walmart
05.2012 - 09.2016
Diploma - Medical Assistant
Medical Career Institute
02.2005 - 11.2025
Chuck Shaw Adult Education