Kawser BinteyAlam
Pottstown
Summary
Dedicated sales associate with a proven track record in customer service and problem-solving. Adept at managing high-pressure situations while enhancing the overall customer experience. As well as a versatile professional with a strong background in customer service and team management. Known for delivering exceptional results in fast-paced environments, enhancing customer experiences, and effectively resolving challenges.
Overview
14
14
years of professional experience
Work History
Sales Associate
Walmart Supercenter
Pottstown, PA
10.2022 - 02.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to achieve sales goals and improve customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Hostess Manager
Nirvana Indian Bistro
Blue Bell, PA
07.2018 - 12.2022
- Supervised front-of-house operations to enhance guest experience and streamline seating processes.
- Trained and mentored staff on customer service excellence and efficient reservation management.
- Implemented new seating arrangements, optimizing flow during peak hours for increased efficiency.
- Coordinated with kitchen and wait staff to ensure seamless communication and service delivery.
- Monitored guest feedback to identify areas for service improvement, resulting in enhanced satisfaction ratings.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Cashier
Dunkin Donuts
Willow Grove, PA
02.2014 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Monitored inventory levels, alerting management to restocking needs to minimize shortages.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Manager
Jewel of India
North Brunswick, NJ
01.2012 - 02.2015
- Led team in operational efficiency improvements, enhancing service delivery and customer satisfaction.
- Implemented training programs for staff, fostering skills development and performance enhancement.
- Managed inventory systems, optimizing stock levels and reducing waste through strategic ordering practices.
- Developed and enforced standard operating procedures, ensuring compliance with health and safety regulations.
- Coordinated cross-functional teams to streamline restaurant operations, reducing wait times and enhancing guest experiences.
- Oversaw financial reporting processes, maintaining budgetary controls and improving cost management practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Science
Debidwar Govt. S. A. College
Comilla Bangladesh04-2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Money handling
- Flexible schedule
- Cash register operation
- Cash handling accuracy
- Client service
- Complex Problem-solving
Languages
Hindi
Native or Bilingual
English
Professional Working
Bengali
Native or Bilingual
Timeline
Sales Associate
Walmart Supercenter
10.2022 - 02.2026
Hostess Manager
Nirvana Indian Bistro
07.2018 - 12.2022
Cashier
Dunkin Donuts
02.2014 - 07.2022
Manager
Jewel of India
01.2012 - 02.2015
Science
Debidwar Govt. S. A. College