Kay Ambroise
Haines City,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Mutual Of Omaha Insurance Company
Omaha, NE
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Licensed Real Estate Advisor
Florida Homes Realty & Mortgage - Your Dream Team
Orlando, FL
03.2013 - Current
- Maximized client satisfaction by providing exceptional customer service and cultivating strong relationships.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained excellent communication with clients throughout the entire transaction process, addressing concerns promptly and professionally.
- Conducted thorough market research to stay informed about the latest industry trends and local real estate activity.
- Utilized advanced technology tools such as CRM systems and social media platforms for effective lead generation and management.
- Guided first-time homebuyers through the purchasing process by providing expert advice on financing options and negotiation strategies.
- Collaborated with other real estate professionals to expand network connections and create referral opportunities.
- Consistently exceeded sales goals by implementing proactive prospecting efforts and maintaining a positive reputation in the community.
- Built rapport with prospective buyers at open houses or during showings by actively listening to their concerns and offering appropriate suggestions based on their feedback.
Education
Bachelor of Arts - Health Care Administration
Columbia College
Columbia, MO06.2026
High School Diploma -
Winter Park Technical High School
Winter Park, FL12.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Scheduling
- Documentation
- Microsoft Office Suite
Timeline
Customer Service Representative
Mutual Of Omaha Insurance Company
12.2023 - Current
Licensed Real Estate Advisor
Florida Homes Realty & Mortgage - Your Dream Team
03.2013 - Current
Bachelor of Arts - Health Care Administration
Columbia College
High School Diploma -
Winter Park Technical High School