Kay Bailey
Cleveland,OH
Summary
Hardworking Server/Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Stella Mia Ristorante
Westlake, OH
09.2022 - Current
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted frequent visitors by name and explained new promotions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
Server/Bartender/Trainer/Special Events Coordinator
Carrabba's Restaurant
Westlake, OH
01.2015 - 12.2023
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided educational wine tastings to groups, discussing the various characteristics of each selection.
- Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.
- Cross trained in all Front of house positions
- Assisted management on peak shifts
- Created Special Wine Tasting Events for 7 years, including but not limited to designing the menu, set up tables with original decor, arranging reservations, seating and serving all guests food and wine pairs together.
- Bartending since 2017
Server/Bartender/Trainer
Longhorn Steakhouse
Fairview Park, OH
11.2017 - 03.2020
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties.
Host/Take-Out Server
Texas Roadhouse
Brooklyn, OH
03.2012 - 12.2014
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped service staff handle demand by distributing food and beverages.
- Answered telephone to provide dining information and take reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Handled Take Out orders from start to finish.
- Managed the Seating Board.
Education
Cosmetology
Brown Aveda Institute
Strongsville, OH08-2017
Some College (No Degree) - Nursing
Cuyahoga Community College
Cleveland, OHSkills
- Food Delivery
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
- Order Management
- Food Running
- Dining Customer Service
- Point of Sale (POS) System Operations
- Menu Knowledge
- Wine Pairings
- Service Prioritization
- High-Volume Dining
- Suggestive Selling
Timeline
Server/Bartender
Stella Mia Ristorante
09.2022 - Current
Server/Bartender/Trainer
Longhorn Steakhouse
11.2017 - 03.2020
Server/Bartender/Trainer/Special Events Coordinator
Carrabba's Restaurant
01.2015 - 12.2023
Host/Take-Out Server
Texas Roadhouse
03.2012 - 12.2014
Cosmetology
Brown Aveda Institute
Some College (No Degree) - Nursing
Cuyahoga Community College
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