KAY DONOVAN
Orange County,CA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
33
33
years of professional experience
Work History
General Manager
Schindler Elevator
06.2022 - 01.2025
- P&L responsibility for service, repair, modernization and construction lines of business with revenue of ~$40M
- Increased revenue >$5M in first year
- Margin increase of 4%
- Improved office ranking from lower tier to top ranking in West Area
Branch Manager
ThyssenKrupp/TK Elevator
01.2020 - 05.2022
- P&L responsibility for service, repair, modernization and construction lines of business with revenue of ~$40M
- Managed essential employees during the difficult pandemic
- Transitioned office employees to remote work
- Worked with customers for creative solutions for their needs to retain customer base
- Increased margins by 7%
Branch Manager
ThyssenKrupp/TK Elevator
01.2015 - 01.2020
- Developed branch to be #1 performing office in North America in 2016, 2017, 2018 and 2019 (President’s Award), while also achieving zero OSHA reportable accidents during my six years
- Year-over-year exceeded business plan
- Margins were the best in the West Region in Service, Repair and Modernization
- Through being a trusted advisor, I grew our Apple portfolio by 20%
District Sales Manager
ThyssenKrupp/TK Elevator
01.2011 - 01.2015
- Responsible for leading Sales to goal achievement in Service, Repair, Modernization and New Installation and increased business development
- Instituted processes to improve sales performance and shorten sales cycles
- Increased individual goal attainment by 65% in the first year through mentoring, leadership and streamlining processes between sales and operation teams
- Personally involved with the larger portfolios in all offices
Regional Sales Manager
ThyssenKrupp/TK Elevator
01.2006 - 01.2011
- Responsible for supporting all lines of business for goal achievement
- Developed New Installation Maintenance catalog which become the top publication within the organization with over 10,000 catalogs in the original publication
- Personally estimated all escalator projects for the Regional
- Increased bookings on New Installation units by 20%
- Created and conducted a professional training course for new sales representatives throughout the Region
- Member of team for the development of CRM and traveled the country training all Sales Representatives on the use of the tool
- Certified Achieve Global Customer Service trainer and conducted training throughout the nation
Area Branch Manager
Dover/ThyssenKrupp
01.1997 - 01.2006
- 2002 was promoted from Branch Manager of St
- Louis to Area Manager handling St
- Louis, Peoria IL and Evansville IN
- Responsible for P&L in all offices
- Within a 5-year period we increased the service business by 100% and became the market leader
- Increased the service revenue in Peoria by 85% with the award to State Farm corporate account
- Increased service revenue in Evansville by 20%+
- Lead the offices through the merger of Dover Elevator and Thyssen
Sales Representative
Dover/ThyssenKrupp
01.1992 - 01.1997
- Responsible for service, repair and modernization sales and account management
- Consistently a nationally top 10 performer
Skills
- Financial administration
- Leadership and team building
- Process improvements
- Strategic planning
- Operations management
- Contract negotiations
- Customer Service Advocate
- Risk Assessment
Websites
Accomplishments
- 2023, Schindler Territory Impact Award
- 2016, 2017, 2018 and 2019, TK President’s Award for #1 Performing Branch
- 2017, TK West Region Innovation Achievement Award
Affiliations
- 2000-2006, State of Missouri Elevator Board (Gov. Appointment)
- Certified Achieve Global Customer Service Trainer
- OSHA 30-Hr
- Local 3 Apprenticeship Committee
- BOMA
- IREM
Timeline
General Manager
Schindler Elevator
06.2022 - 01.2025
Branch Manager
ThyssenKrupp/TK Elevator
01.2020 - 05.2022
Branch Manager
ThyssenKrupp/TK Elevator
01.2015 - 01.2020
District Sales Manager
ThyssenKrupp/TK Elevator
01.2011 - 01.2015
Regional Sales Manager
ThyssenKrupp/TK Elevator
01.2006 - 01.2011
Area Branch Manager
Dover/ThyssenKrupp
01.1997 - 01.2006
Sales Representative
Dover/ThyssenKrupp
01.1992 - 01.1997
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