KADIAN FISHER
Hartford,CT
Summary
To pursue entry Level position with State of Connecticut.
Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Skilled File Clerk with organizational, communication and time management abilities. Successful in busy, dynamic environments.
Successful at providing expert assistance with concerns. Develops productive relationships by applying interpersonal, conflict management, and communication strengths. Organized and efficient in data management.
Overview
17
17
years of professional experience
Work History
Direct Support Staff
Network ink
Andover, CT
01.2024 - Current
- Ensured that all services are provided in a safe environment free from abuse or neglect.
- Supported clients in managing their own health care needs including scheduling doctor's appointments and taking medications properly.
- Developed positive relationships with clients by providing emotional support and guidance.
- Implemented behavioral interventions when appropriate following agency protocols.
- Organized leisure time activities such as arts and crafts projects, group games, outings.
- Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
- Recorded client status progress and challenges in logbooks and reports.
Manager
M MRoyes trucking llc
Hartford, CT
07.2019 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
Customer Service Representative
United Airlines/unifi
Bradley Airport
01.2017 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
Certified Nurse Assistant
Apple Rehab
Avon, CT
09.2013 - 03.2024
- Assisted with ambulation training for those who are physically impaired.
- Participated in team meetings with nurses, physicians and other healthcare personnel regarding patient care needs.
- Provided emotional support to family members during difficult times.
Mail Handler
United State Postal Service
Hartford, CT
10.2020 - 03.2021
- Adhered strictly to postal regulations regarding package size, weight limits.
- Inspected parcels for any damages prior to delivering them to customers.
- Loaded trays of envelopes into automated sorting machines.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
Driver & Guard
Dunbar Armored
New Britain, CT
10.2017 - 12.2019
- Provided excellent customer service by promptly responding to inquiries about services offered or changes in schedule of pick up and delivery times.
- Managed time effectively to ensure timely completion of daily routes within specified deadline.
- Demonstrated excellent customer service skills when interacting with clients.
Ticket Agent
American Airlines/Envoy Air
Windsor Locks, CT
03.2013 - 11.2017
- Printed boarding passes for departing flights according to flight schedule.
- Assisted travelers with special needs or requests during check-in process.
- Facilitated communication between ground staff, pilots, maintenance crew and air traffic control personnel.
Head Cashier
Home Depot
Bloomfield, CT
05.2012 - 12.2016
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
Home Health Aide- Private Duty
New Britain, CT
03.2007 - 12.2009
Waitress
Town & Country Restaurant
Bloomfield, CT
06.2013
Education
GED -
04.2011
Associate Human Services - Associate in Human Services
Goodwin College
East Hartford, CTSkills
- Safety awareness
- Activity Planning
- Client Confidentiality
- Personal care assistance
- Behavioral support
- Social Skills Development
- Case management experience
- Contract Management
- Workforce Management
- Staff Development
- Operations Management
- Lead Generation
- Staff Training and Development
- Staff Management
References
Will be provided upon request.
Timeline
Direct Support Staff
Network ink
01.2024 - Current
Mail Handler
United State Postal Service
10.2020 - 03.2021
Manager
M MRoyes trucking llc
07.2019 - Current
Driver & Guard
Dunbar Armored
10.2017 - 12.2019
Customer Service Representative
United Airlines/unifi
01.2017 - Current
Certified Nurse Assistant
Apple Rehab
09.2013 - 03.2024
Waitress
Town & Country Restaurant
06.2013
Ticket Agent
American Airlines/Envoy Air
03.2013 - 11.2017
Head Cashier
Home Depot
05.2012 - 12.2016
Home Health Aide- Private Duty
03.2007 - 12.2009
GED -
Associate Human Services - Associate in Human Services
Goodwin College