Kay Martin
Gassville ,AR
Summary
Detail-oriented professional with strong customer service skills. Proven track record in payment processing and transaction management, ensuring accuracy and efficiency in operations.
Overview
13
13
years of professional experience
Work History
Payment Poster
Washington Regional Medical Center
Fayetteville, Arkansas
04.2019 - 10.2021
- Processed and posted payments to patient accounts with accuracy and efficiency.
- Reviewed insurance remittances to confirm correct allocation of payments.
- Maintained detailed transaction records in electronic health systems.
Teller Supervisor
Centennial Bank
Fayetteville, Arkansas
05.2008 - 04.2019
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Supervised daily operations of teller team to ensure efficient service delivery.
- Trained staff on customer service standards and banking procedures for enhanced performance.
- Managed cash handling processes, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries, transactions, and problem resolution effectively.
- Monitored teller performance, providing constructive feedback to enhance service quality.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Managed and balanced cash vault, audits, and general ledger accounts, ensuring accuracy and compliance.
- Distributed coin and currency to tellers for daily transactions.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained accurate transaction records for each teller, facilitating accountability and operational efficiency.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Ensured proper security protocols were followed, including verifying identification.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
Education
High School Diploma -
Cotter High School
Cotter, AR05-1984
Skills
- Payment processing
- Claims management
- Payment reconciliations
- Insurance verification
- Electronic health records
- Customer service
Timeline
Payment Poster
Washington Regional Medical Center
04.2019 - 10.2021
Teller Supervisor
Centennial Bank
05.2008 - 04.2019
High School Diploma -
Cotter High School