Kay Massey
Tucker,GA
Summary
Diligent customer service representative with strong background in managing catering events and coordinating staff to ensure seamless service delivery. Proven track record of successfully handling high-pressure situations and resolving issues efficiently. Demonstrated ability in menu planning and customer relations.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Visiting Angels
07.2023 - 06.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assistant Catering Manager
Beck's Cajun Cafe'
10.2014 - 11.2022
- Ensured smooth execution of events by creating detailed timelines for all stages from planning to completion.
- Managed budgets and inventory control, reducing overall costs and minimizing waste.
- Collaborated with kitchen staff to develop innovative menu options, resulting in a broader clientele base.
- Increased employee retention rates within the catering department by fostering a culture of open communication and professional development.
- Oversaw event setup and teardown, ensuring seamless transitions between functions.
- Maintained strict adherence to food safety guidelines, resulting in consistently high health inspection scores.
Education
Applied Psychology
University of Phoenix
Tucson, AZ03-2026
Skills
- Customer service
- Time management
- Verbal and written communication
- Complex Problem-solving
- Task delegation
Timeline
Home Health Aide
Visiting Angels
07.2023 - 06.2025
Assistant Catering Manager
Beck's Cajun Cafe'
10.2014 - 11.2022
Applied Psychology
University of Phoenix
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