Kay Pugh
Customer Service Rep
Atlanta,GA
Summary
Successful Customer Service Rep with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Im bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Inbound Customer Service Representative
Hire Dynamics Atlanta Ga
Atlanta , GA
02.2020 - 09.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Answered clinical and service questions, suggesting related concerns to attract potential questions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific departments and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
Customer Service Representative
Afni Inc, Verizon
Opelika, AL
11.2018 - 02.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Reviewed and responded to any and all billing and account concerns in a timely manner.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL 08.2008 - 05.2011
Skills
High-volume call centers
Knowledge Retention and Recall
Speed and Efficiency
Creative Problem Solving
Time Management
Call center operations
Client communication
Typing [57] wpm
Timeline
Inbound Customer Service Representative
Hire Dynamics Atlanta Ga
02.2020 - 09.2023
Customer Service Representative
Afni Inc, Verizon
11.2018 - 02.2020
High School Diploma -
Jefferson Davis High School
08.2008 - 05.2011