Kay Riggle

Best Western Hotel

01.2007 - 03.2024

Trained servers on order management, food service quality and how to build rapport with guests.
Welcomed and greeted guests before presenting special menu items to clients.
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Led team of servers to consistently meet customer service and sales targets.
Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Liaised between servers and upper management to address issues and manage challenges.
Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Enforced compliance with food safety and sanitation standards throughout restaurant.
Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.