Kay Smith
Gainesville
Summary
Talented Adjuster dept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs. Conscientious professional with extensive experience in investigating, negotiating and resolving high value claims. Skilled at providing guidance, support and assistance. Strong communication and management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Bodily Injury Claims Adjuster
Davies
03.2024 - Current
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated high value settlements and adjustments with attorneys, claimants and co-defenders.
- Prepared and presented complex cases to management, City of Gainesville legal team and Claims Committee.
- Interviewed relevant parties to determine claim denial or settlement.
- Resolved property damage claims quickly and cost efficiently for Marion County Public Schools and City of Titusville.
- Built great business relationships peers, management and clients.
Real Estate Agent
Bosshardt Realty
06.2023 - 08.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Prelitigation Case Manager
Brown Barnwell Law Firm
09.2022 - 08.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating legal services and benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide daily updates to paralegal and lead attorney.
Liability Claims Adjuster
State Farm Mutual Automobile Insurance Company
05.2018 - 06.2019
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
Total Loss Claims Adjuster
Allstate Insurance
03.2015 - 01.2018
- As a Claim Adjuster, I was responsible for settling auto claims and issuing insurance payments to first and third party contacts
- I was required to make contact within the first 24-48 hours of an accident and I exceeded that goal weekly
- I met with customers daily to settle claims that would relinquish my employer and client from any future liability.
Bodily Injury Claims Adjuster
Nationwide Insurance
03.2008 - 06.2013
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
Education
Associate of Arts - Business Administration And Management
Santa Fe Community College
Gainesville, FL01-2026
Insurance - undefined
Atlanta Institute of Esthetics
2018
A.S - Business in Business
Pat Scalan School of Insurance in Health
2018
Skills
- Team Building
- Sales
- Excel
- Microsoft Office
- Inventory
Contact
Gainesville, FL 32608
Timeline
Bodily Injury Claims Adjuster
Davies
03.2024 - Current
Real Estate Agent
Bosshardt Realty
06.2023 - 08.2024
Prelitigation Case Manager
Brown Barnwell Law Firm
09.2022 - 08.2023
Liability Claims Adjuster
State Farm Mutual Automobile Insurance Company
05.2018 - 06.2019
Total Loss Claims Adjuster
Allstate Insurance
03.2015 - 01.2018
Bodily Injury Claims Adjuster
Nationwide Insurance
03.2008 - 06.2013
Insurance - undefined
Atlanta Institute of Esthetics
A.S - Business in Business
Pat Scalan School of Insurance in Health
Associate of Arts - Business Administration And Management
Santa Fe Community College
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