Kay Velasquez
GEICO, Government Employees Insurance
Houston,TX
10
years of professional experience
Auto claims professional with comprehensive understanding in managing auto claims and resolving customer issues efficiently. Skilled in risk assessment, policy interpretation, and negotiation, ensuring fair and prompt settlements. Known for strong focus on team collaboration and achieving results, adapting to changing needs effortlessly. Reliable and trustworthy, with excellent communication and problem-solving abilities. Valued for teamwork, flexibility, and results-driven approach.
Work History
Auto Claims Adjuster
1 Year 1 Month- Reviewed auto claims, determined coverage, and initiated appropriate claim handling steps.
- Investigated loss details, gathered statements, and documented claim files for accurate adjudication.
- Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
- Demonstrated adaptability by adjusting quickly to changes in systems or procedures within the organization.
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Contributed to team success by sharing knowledge and supporting colleagues as needed during peak periods or absences.
Medicare Customer Service Representative
1 Year- Resolved Medicare member inquiries regarding benefits, eligibility, claims, and coverage details with accuracy.
- Interpreted plan documents and policy guidelines to explain complex healthcare information clearly.
- Documented customer interactions in CRM systems while maintaining HIPAA compliance and call quality standards.
- Escalated unresolved issues to appropriate departments and followed through until resolution.
- Guided members through enrollment, billing, and provider network questions with professional service.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Operations Expert
1 Year 7 Months- Managed inventory accuracy, replenishment, and stockroom organization to support product availability.
- Coordinated shipment receiving, unpacking, and merchandising while maintaining Apple retail standards.
- Trained new team members on inventory processes, POS workflows, and back-of-house procedures.
- Resolved inventory discrepancies through detailed audits, documentation, and cross-team communication.
- Streamlined daily operations by prioritizing tasks across stockroom, sales floor, and fulfillment needs.
- Monitored back-of-house processes to ensure accuracy, compliance, and consistent team execution.
Online Sales Representative
2 Years 2 Months- Advised customers through online purchase journeys, matching product solutions to individual needs.
- Supported upsell opportunities by recommending compatible accessories and services during consultations.
- Guided customers on product features, pricing, financing, and availability to support purchase decisions.
- Coordinated with cross-functional teams to expedite escalations and protect customer experience.
Operations Specialist
1 Year- Coordinated daily operational workflows to support accurate order processing and issue resolution.
- Maintained inventory records and reconciled discrepancies to improve data accuracy across systems.
- Processed shipment, transfer, and fulfillment requests while meeting service level expectations.
- Collaborated with cross-functional teams to resolve operational blockers and sustain smooth execution.
- Coordinated cross-functional workflows to support inventory accuracy, order fulfillment, and daily operational continuity.
ClickList Associate
1 Year 5 Months- Picked online grocery orders using handheld device and maintained item accuracy across aisles.
- Staged completed orders in designated pickup areas, following temperature and freshness requirements.
- Conducted regular inventory audits, preventing stock discrepancies and ensuring accurate product availability.
Hub Manager
9 Months- Coordinated hub operations, ensuring timely parts flow between store, delivery, and customer pickup channels.
- Monitored inventory levels, resolving stock discrepancies and supporting accurate parts availability.
- Communicated order status updates with team members to maintain consistent service and dispatch coordination.
- Processed incoming shipments, verifying product accuracy and organizing storage for quick retrieval.
- Conducted regular safety audits to ensure adherence to regulatory requirements and maintain a safe working environment.
Education
No Degree - Marine Biology
Skills
Claims handling
Customer service expertise
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking
Excellent communication
Critical thinking
Reliability
Timeline
Auto Claims Adjuster
GEICO, Government Employees Insurance
09.2025 - CurrentRead More
Medicare Customer Service Representative
Aetna
09.2024 - 09.2025Read More
Operations Expert
Apple
07.2022 - 02.2024Read More
Online Sales Representative
Apple
04.2020 - 06.2022Read More
Operations Specialist
Apple
07.2019 - 07.2020Read More
ClickList Associate
Kroger's Grocery
01.2018 - 06.2019Read More
Hub Manager
Advanced Auto Parts
03.2017 - 12.2017Read More
Texas A&M University - Corpus Christi
No Degree from Marine Biology
Read More