Kay Wulf
Pocatello,ID
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
28
28
years of professional experience
Work History
Customer Service Cashier
Gateway Habitat For Humanity Restore
Pocatello, ID
08.2018 - 02.2025
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Collected credit card and cash payments to complete transactions for customer orders.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Lead Worker, Receptionist and HR
Kimberly-Clark
Pocatello, ID
01.1997 - 01.2005
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Removed debris, garbage, and hazardous materials from sites, adhering to safety protocols.
- Resolved conflicts between employees in an effective manner while maintaining professional relationships.
- Assessed employee performance against established standards, providing feedback when necessary.
- Coordinated with other departments to ensure smooth workflow between teams.
- Identified areas for improvement in work processes, providing constructive feedback to colleagues.
- Analyzed data from various sources to identify trends or issues that may affect productivity.
- Resolved conflicts between employees in a timely manner while maintaining positive relationships.
- Ensured that all safety protocols were followed at all times during the course of work activities.
- Communicated regularly with senior management regarding progress updates on projects.
- Led training sessions with new staff members on best practices related to their roles within the team.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Helped in measuring, cutting, and assembling building materials under supervision.
- Met or exceeded target for on-time customer shipments.
Education
Cosmetology License -
Idaho State University
Pocatello, ID05-1984
High School Diploma -
Highland High-school
Pocatello, ID05-1983
Skills
- Order coordination
- Check processing
- Drawer management
- Product recommendations
- Cash handling
- Reliability and punctuality
- Customer satisfaction
- Multitasking and organization
- Calm demeanor
- Up-selling techniques
- Telephone management
- Conflict resolution
- Point-of-sale system
- Patience and composure
Timeline
Customer Service Cashier
Gateway Habitat For Humanity Restore
08.2018 - 02.2025
Lead Worker, Receptionist and HR
Kimberly-Clark
01.1997 - 01.2005
Cosmetology License -
Idaho State University
High School Diploma -
Highland High-school