Kaya DeForge
Benson
Summary
Results-driven professional with extensive experience in food and beverage service. Recognized for strong management skills and a commitment to responsible alcohol service, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Pablos Steaks and More
11.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in menu recommendations and upselling daily specials to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail and accuracy in orders.
Server/Beverage Cart Attendant
Troon
04.2016 - 11.2024
- Maintained inventory accuracy and restocked supplies to ensure availability of popular drink selections.
- Provided exceptional customer service by promptly delivering beverages to golfers on the course.
- Trained new team members on operational procedures and customer interaction best practices.
- Resolved customer inquiries and concerns effectively, fostering positive relationships with guests.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Operated POS system to facilitate cash and credit transactions and refunds.
Kitchen Manager
Troon
04.2022 - 09.2023
- Oversaw daily kitchen operations, ensuring adherence to quality and safety standards.
- Trained and mentored kitchen staff on food preparation and cooking techniques.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
High School Diploma -
St. David High School
St. DavidSkills
- Strong work ethic
- Exceptional customer service
- Cash handling, opening/ closing a drawer
- Guest engagement
- Highly reliable
- Beverage preparation
- Inventory management
- Strong multitasking
- Team player
- Responsible alcohol service
- Fast learner
- Management Skills
Timeline
Server
Pablos Steaks and More
11.2024 - Current
Kitchen Manager
Troon
04.2022 - 09.2023
Server/Beverage Cart Attendant
Troon
04.2016 - 11.2024
High School Diploma -
St. David High School