Kaya Smith Francis
Austin
Summary
Accomplished business administration professional with expertise in optimizing operational workflows, managing budgets, and strengthening client relationships. Skilled at coordinating cross-functional teams to enhance process efficiency and using data-driven insights to support strategic business goals. Experienced in project coordination, financial oversight, and delivering high-quality service in dynamic environments, committed to driving organizational success and continuous improvement. Seeking to contribute my skills and experience to a progressive organization where I can support operational excellence and business growth.
Overview
1
1
Language
8
8
years of professional experience
Work History
Event Planner/Marketer
Ultimate Events
2024.04 - 2026.05
- Planned 20+ events (50–500 attendees), achieving 98% client satisfaction through precise execution.
- Launched targeted social media and email campaigns, boosting event registrations by 35% in six months.
- Negotiated vendor contracts and streamlined logistics, cutting event costs by 18% while maintaining quality.
- Managed budgets of $25K–$100K, consistently delivering events within scope and under budget.
- Analyzed post-event feedback via surveys and metrics, driving a 22% year-over-year boost in attendee engagement.
CCA
USPS
2025.06 - 2026.01
- Delivered and collected mail and packages along assigned urban routes, serving 150–250 addresses daily on foot and by vehicle while maintaining accuracy in all weather conditions.
- Sorted, cased, and sequenced mail and parcels at the station prior to delivery, handling certified, registered, and COD items per USPS standards.
- Utilized handheld scanners to track packages, obtain signatures, process payments, and update delivery status with 99% accuracy.
- Provided friendly customer service by answering questions, selling postage, completing change-of-address forms, and resolving minor delivery issues on the route.
- Worked flexible schedules including weekends, holidays, and overtime while safely operating postal vehicles and reporting hazards to ensure on-time service.
- Worked effectively in fast-paced environments.
Leasing Agent
InterSolutions
2024.02 - 2025.05
- Delivered quality service to 150+ residents monthly, driving a 12% increase in lease conversions across multiple communities.
- Conducted daily tours of 10+ units, highlighting key features to help maintain occupancy rates above 95%.
- Processed 30+ rental applications and leases weekly, ensuring full compliance with Fair Housing laws and internal policies.
- Partnered with cross-functional teams to resolve resident issues, averaging a 24-hour turnaround on maintenance concerns.
- Adapted to 5+ property management systems and leasing platforms, improving efficiency in a fast-paced temp placement setting.
Sales Associate
Dillard's
2023.03 - 2024.04
- Exceeded monthly sales targets by 18% through strong product knowledge, proactive engagement, and personalized recommendations.
- Assisted 40+ customers per shift in a high-volume retail setting, driving sales of luxury brands like Louis Vuitton, Hammitt, and Coach.
- Delivered exceptional service, boosting repeat clientele by 25% based on return rates and customer feedback.
- Contributed to weekly team strategy sessions and training, enhancing communication and increasing upsell performance by 15%.
- Maintained accurate merchandising and inventory, achieving a 98% compliance score in audits and seasonal resets.
Sales & Marketing Manager
Onyx Stays
2022.01 - 2023.01
- Executed marketing strategies across locations, increasing online property inquiries by 30% in six months.
- Managed booking processes for over 150 properties, ensuring 99% accuracy in record-keeping and timely contract renewals.
- Coordinated communication between owners, guests, and teams, improving guest satisfaction by 15%.
- Oversaw property maintenance schedules, reducing downtime by 20% through proactive tracking and vendor coordination.
- Implemented targeted promotional campaigns that contributed to a 25% increase in seasonal bookings year-over-year.
Insurance Claims Specialist
Onyx Driven
2020.01 - 2022.12
- Processed over 1,200 insurance claims annually with an accuracy rate exceeding 98%, ensuring timely resolution and customer satisfaction.
- Negotiated settlements totaling more than $3 million while maintaining compliance with company policies and regulatory standards.
- Conducted thorough investigations by interviewing witnesses and collecting evidence, resulting in a 15% reduction in fraudulent claims.
- Evaluated damages and authorized payments promptly, contributing to an average claims processing time reduction of 20%.
- Maintained detailed case records and documentation, supporting audit readiness and improving data retrieval efficiency by 25%.
General Merchandise Expert
Target
2019.01 - 2020.01
- Managed promotional marketing for multiple merchandise categories, boosting sales compliance and customer engagement by 12%.
- Developed merchandising plans for key products, improving inventory turnover by 15% and optimizing stock levels.
- Analyzed weekly sales and market trends to adjust assortments, increasing category sales by 10%.
- Collaborated with vendors and buyers to maintain appealing assortments, raising customer satisfaction scores by 8%.
- Conducted store walkthroughs to improve layout and displays, enhancing product visibility and impulse purchases by 7%.
Customer Service Representative
Safe Streets
2018.05 - 2019.08
- Supported 60+ customers daily via phone, email, and chat, earning a 95% satisfaction rating over 12 months.
- Resolved billing discrepancies and processed refunds with 100% accuracy, reducing repeat customer complaints by 30%.
- Guided clients through home security options, resulting in a 20% upsell rate for additional products and services.
- Diagnosed and resolved technical issues for home security systems, decreasing average troubleshooting time by 25%.
- Accurately processed customer orders, upgrades, and cancellations, improving system efficiency audit results by 15%.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
2026-11
Member -
National Society of Leadership And Success (NSLS)
2025-07
Skills
- Business Process Improvement Strategic Planning Office Administration Project Coordination Data Analysis Client Relationship Management Financial Reporting Budget Management Operations Oversight Cross-Functional Collaboration Marketing Strategy Event Coordination Contract Negotiation Communication Skills Time Management Team Leadership Problem Solving Microsoft Office Suite Google Workspace CRM Software Organizational Skills Decision Making Process Optimization Customer Service Vendor Management
- Operational Efficiency: Improved daily workflows and system usage across leasing, events, and retail to boost consistency and performance
- Team & Process Coordination: Worked closely with cross-functional teams to resolve issues, maintain compliance, and meet business goals
- Data Analysis for Results: Applied sales and customer data to drive improvements, increasing engagement and conversion rates
- Client Relations & Communication: Handled high-volume client interactions with a focus on service quality and long-term relationships
- Budget & Cost Management: Managed budgets up to $100K, reducing costs while maximizing value through vendor and logistics planning
- Administrative Support & Compliance: Maintained accurate records and ensured adherence to policies across business operations
- Digital marketing
LANGUAGE PROFICIENCY
English | Fluent
Timeline
CCA
USPS
2025.06 - 2026.01
Event Planner/Marketer
Ultimate Events
2024.04 - 2026.05
Leasing Agent
InterSolutions
2024.02 - 2025.05
Sales Associate
Dillard's
2023.03 - 2024.04
Sales & Marketing Manager
Onyx Stays
2022.01 - 2023.01
Insurance Claims Specialist
Onyx Driven
2020.01 - 2022.12
General Merchandise Expert
Target
2019.01 - 2020.01
Customer Service Representative
Safe Streets
2018.05 - 2019.08
Bachelor of Science - Business Administration
Southern New Hampshire University
Member -
National Society of Leadership And Success (NSLS)