Kayali Scoby
Pasadena
Summary
Dynamic leader with proven expertise in fostering team collaboration and boosting sales at Fly High, Altadena. Skilled in social media knowledge and adept at conflict management, I excel in driving customer satisfaction and team performance. Successfully increased customer engagement by implementing strategic program promotions, leveraging both hard and soft skills to exceed goals. Taking charge in professionally delivering executive support and team leadership to business operations. While being dependable and detail-oriented to manage multiple tasks and priorities. With broad experience including office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Continually recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Fly High Altadena
Altadena
05.2022 - 01.2025
- Implemented strategic program promotions that enhanced customer engagement and drove business growth.
- Increased sales revenue by assessing customer needs and suggesting appropriate product offerings.
- Delivered high-quality customer service, ensuring prompt resolution of concerns and issues.
- Trained new employees on essential procedures and delegated daily responsibilities effectively.
- Coached team members in job techniques, fostering skill development and performance excellence.
- Ensured smooth event transitions through meticulous planning and coordination efforts.
- Fostered teamwork and open communication, promoting a positive work environment for all staff.
- Maintained organized cash-handling procedures, ensuring accuracy and proper documentation at all times.
Customer Service/Sales Representative
Don't Do It Hobby Shop
Pomona
06.2021 - 09.2023
- Increased profitability and revenue through identification of customer needs and tailored offerings.
- Collaborated with management to provide insights on operations and promotions based on customer preferences.
- Analyzed customer feedback to recommend optimal products and services.
- Compiled comprehensive reports on overall customer satisfaction metrics.
- Processed credit card transactions and managed cash register operations.
- Created detailed sales activity reports for management review.
- Generated quotes, processed payments, and documented customer interactions.
- Welcomed and assisted customers to enhance overall experience.
Shift Lead
Juice It Up
Huntington Beach
01.2020 - 06.2022
- Managed daily workflow while scheduling staff for sufficient coverage.
- Evaluated operations for compliance with safety standards and company policies.
- Monitored financial performance by reviewing daily sales reports.
- Complied with safety regulations to foster a secure working environment.
- Facilitated smooth transitions by supervising staff during shift changes.
- Addressed customer complaints promptly to sustain satisfaction levels.
- Provided information on offerings and promotions to drive sales growth.
- Ensured proper stocking and cleanliness for an appealing store environment.
Executive Assistant
Right Now Transit
Surrounding Cities
01.2018 - 03.2020
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Processed travel expenses and reimbursements for executive team and senior management group
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured accuracy in data entry tasks, resulting in improved recordkeeping and reduced errors
- Interacted with customers by phone, email, or in-person to provide information
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel
- Responded to inquiries from callers seeking information
- Composed sensitive, confidential reports and documentation.
Clerical/Payroll Assistant & Volunteer
Pasadena Unified School District
Pasadena
05.2017 - 06.2019
- Ensured compliance by monitoring tax law changes affecting payroll processes.
- Applied tax liens, child support, and wage garnishments accurately to paychecks.
- Delivered customer service support for employee queries regarding payroll issues.
- Executed data validation and transmission for weekly, semi-monthly, and sales payrolls.
- Safeguarded confidentiality of payroll operations to maintain employee trust.
- Updated records by documenting changes in exemptions, insurance coverage, job titles, and departments.
- Oversaw payroll help desk operations to resolve time entry inquiries.
- Accurately prepared end-of-period payroll tax returns.
Education
High School -
Norwalk High School
05.2022
Skills
- 45 WPM
- Social media knowledge
- Issue resolution
- Goal setting
- Conflict management
- Effective customer communication
- Program Promotion
- Microsoft PowerPoint
- Staff training
- Customer Relations
- Retail Sales, Customer Service
- Active listening
- Order processing
- Clerical support
- Hosting
- Coaching and mentoring
- Performance monitoring
- Influencing skills
- Accounting practices
- Accounting spreadsheets
- Accounting principles understanding
- Accounting operations
- Accounting oversight
- Background in accounting
- Accounting terminology
- Customer service
Certification
Certified in CPR and Food Handling
References
References available upon request
Languages
Spanish
Limited
Timeline
Assistant General Manager
Fly High Altadena
05.2022 - 01.2025
Customer Service/Sales Representative
Don't Do It Hobby Shop
06.2021 - 09.2023
Shift Lead
Juice It Up
01.2020 - 06.2022
Executive Assistant
Right Now Transit
01.2018 - 03.2020
Clerical/Payroll Assistant & Volunteer
Pasadena Unified School District
05.2017 - 06.2019
High School -
Norwalk High School
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