Kaycee Atkins
Tucker,GA
Overview
2018
2018
years of professional experience
Work History
Customer Service Representative
University hospital of Columbia
Columbia , MO
03.2015 - 09.2017
- Assisted patients with inquiries and provided information about hospital services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complaints by listening empathetically and offering appropriate solutions.
- Participated in team meetings to discuss service improvements and patient feedback.
- Managed patient appointments and coordinated schedules with medical staff.
- Collaborated with healthcare teams to address patient needs and concerns.
- Utilized electronic health record systems to maintain accurate patient information.
- Communicated effectively with patients to ensure comfort during transport.
- Provided assistance to medical staff during patient transfers. in patient transfers as needed.
- Monitored patient conditions during transportation for safety concerns.
- Monitored patient conditions during transportation for safety concerns. during transportation for safety concerns.
- Managed schedules for patient transfers to optimize efficiency. to ensure timely patient transfers throughout the facility.
- Followed safety protocols and guidelines for patient handling and transport procedures.
- Greeted patient and explained transport plan and destination.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
Home Health CNA
Lawrenceville temp service
Timeline
Customer Service Representative
University hospital of Columbia
03.2015 - 09.2017
Home Health CNA
Lawrenceville temp service