Kaycee Chapple
Morrisonville,New York
Summary
Detail-oriented representative with extensive experience in customer support and records management. Skilled in data entry and problem resolution, contributing to improved processes and client satisfaction across various roles.
Overview
13
13
years of professional experience
Work History
Senior Consumer Frauds Representative
New York State Office of the Attorney General
Plattsburgh, NY
03.2026 - Current
- Assisted in resolving consumer complaints by researching case details and providing accurate information.
- Executed data entry tasks into case management systems to support tracking of ongoing cases efficiently.
- Engaged with clients via phone and email, demonstrating professionalism while addressing inquiries and concerns.
- Adapted quickly to new software tools, improving personal efficiency in managing workload and communications.
Call Center Representative
UVM Medical Center
Burlington, VT
12.2025 - 03.2026
- Assisted patients in navigating appointment scheduling and health information access.
- Documented interactions accurately in electronic health record systems to ensure data integrity.
- Developed familiarity with medical terminology to enhance communication with healthcare professionals.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Dental Assistant/Inventory and Billing Specialist
McSweeney Orthodontics
Plattsburgh, NY
02.2020 - 02.2026
- Assisted in preparing patients for orthodontic procedures, ensuring comfort and understanding of treatment plans.
- Maintained sterilization protocols for dental instruments, adhering to safety and health regulations.
- Managed patient records using digital management systems, ensuring accuracy and confidentiality.
- Trained new dental assistants on office protocols and patient care standards to ensure consistency in service delivery.
- Oversaw inventory management of dental supplies, reducing waste through effective tracking methods.
Dental Assistant/Accounts Receivable Team Lead
High Peaks Dental
Plattsburgh, NY
09.2013 - 02.2020
- Assisted in patient preparation and comfort for dental procedures.
- Managed sterilization of instruments and maintained clean dental environment.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Led accounts receivable team to improve collection efficiency and reduce outstanding balances.
- Mentored team members on best practices in invoicing and payment processing procedures.
- Monitored key performance indicators to assess team performance and implement corrective actions.
- Served as a key point of contact for external customers, addressing inquiries and resolving issues professionally and effectively.
Education
Bachelor of Science - Accounting
SUNY Plattsburgh
Plattsburgh, NY05-2027
Bachelor of Arts - Photography
SUNY Plattsburgh
Plattsburgh, NY05-2010
Skills
- Customer support
- Data entry proficiency
- Records management
- Paperwork processing
- Telephone reception
Timeline
Senior Consumer Frauds Representative
New York State Office of the Attorney General
03.2026 - Current
Call Center Representative
UVM Medical Center
12.2025 - 03.2026
Dental Assistant/Inventory and Billing Specialist
McSweeney Orthodontics
02.2020 - 02.2026
Dental Assistant/Accounts Receivable Team Lead
High Peaks Dental
09.2013 - 02.2020
Bachelor of Science - Accounting
SUNY Plattsburgh
Bachelor of Arts - Photography
SUNY Plattsburgh