Kaycee Dahlke
Rapid City,SD
Summary
Dynamic Surgery Scheduler at Black Hills Surgical Hospital with expertise in patient education and insurance verification. Successfully reduced complications through effective pre-surgery communication. Proven problem-solver and compassionate advocate, enhancing patient relations while managing scheduling and coordination of outpatient procedures. Proficient in HIPAA compliance and adept at fostering teamwork in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
Black Hills Surgical Hospital
Rapid City, SD
06.2022 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Patient Financial Advocate
Monument Health
Rapid City, SD
01.2021 - 06.2022
- Enhanced overall hospital revenue by identifying opportunities for cost savings while still prioritizing patient needs.
- Implemented a robust tracking system for monitoring the progress of financial assistance applications, providing timely updates to both patients and internal stakeholders.
- Offered compassionate support to alleviate patient anxiety regarding medical expenses.
- Bridged communication gaps between patients, providers, and payers to foster a collaborative environment focused on achieving positive financial outcomes.
CNA
Avantara
02.2020 - 12.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
N/A - General Studies
Dickinson State University
Dickinson, NDSkills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Patient relations
- Calendar management
- Facility coordinating
- Maintaining confidentiality
- Office administration
- Data entry proficiency
- Updating charts
- Verifying insurance
- Scheduling expertise
- Documentation scanning
- Patient scheduling
- Time management
- Problem-solving
- Organization and time management
- Collaboration and teamwork
- Critical thinking
- Computer proficiency
- Medical terminology
- Adaptable and flexible
- CPT coding
- Epic systems
- Customer service
- Medical coding
- Patient referral
Timeline
Surgery Scheduler
Black Hills Surgical Hospital
06.2022 - Current
Patient Financial Advocate
Monument Health
01.2021 - 06.2022
CNA
Avantara
02.2020 - 12.2021
N/A - General Studies
Dickinson State University