Kaycee Moores
Oklahoma City,OK
Summary
Customer service professional with over 5 years of experience in client-facing roles, specializing in project management and electronic data processing. Proven ability to build strong relationships and deliver accurate, timely results in fast-paced environments. Core competencies include client relations and problem-solving, with a focus on driving value within an innovative organization.
Talented Electronic Data Interchange Coordinator successful at organizing records, facilitating communication and producing thorough and timely reports. Central to keeping systems working at peak performance while integrating processes and overhauling strategies to keep department responsive to business and customer demands. Diplomatic, personable and competent in conversing with both technical and non-technical personnel.
Overview
11
11
years of professional experience
Work History
EDI COORDINATOR SR.
Paycom
Oklahoma City, OK
04.2023 - Current
- Function as a project manager for establishing file feeds to transfer employee information to insurance carriers
- Communicate regularly with clients, insurance carriers, and internal teams to resolve data, coding, and file transmission issues
- Conduct frequent testing to ensure data accuracy and troubleshoot benefits issues as needed
- Maintain clear and consistent communication throughout the implementation process to address any concerns
- Consistently maintained title of Top Producing Coordinator across the department
CALL CENTER REPRESENTATIVE
T-Mobile
Oklahoma City, OK
10.2021 - 04.2023
- Managed 30-40 customer calls daily, specializing in billing, account troubleshooting, and technical issues
- Achieved a 90% monthly customer satisfaction score (net promoter score)
- Provided support on account changes and general inquiries while maintaining an average typing speed of 55 wpm
SALES ASSOCIATE/MARKETING
Lindsey Medical Supply
Oklahoma City, OK
09.2020 - 10.2021
- Developed extensive knowledge of durable medical equipment (DME) supplies to assist customers effectively
- Managed the company's social media presence and conducted outreach to local senior living facilities to facilitate events
- Coordinated with event planners, distributed care packages, and followed up with potential clients to generate leads
Server/Bartender
HeyDay Entertainment
Oklahoma City, OK
04.2020 - 11.2020
- Provided high-quality customer service during busy weekends, ensuring thorough cleanliness and sanitation
- Developed multitasking abilities in a high-pressure environment
Amazon Delivery Driver
Larken Logistics LLC
Oklahoma City, OK
01.2019 - 04.2020
- Delivered packages efficiently and safely in all weather conditions, including during the covid-19 pandemic
- Strengthened ability to work independently while adhering to strict delivery schedules
Café Associate/Catering COORDINATOR
Panera Bread
Norman, OK
01.2016 - 01.2019
- Worked as part of a team to provide excellent customer service in a fast-paced environment
- Assisted in catering events, managing time effectively while coordinating large orders
Human Resources, Public Relations, Student Activities
Connors State College
Warner, OK
01.2014 - 01.2016
- Organized student activities and served as the photographer for events, enhancing attention to detail and multitasking
- Gained administrative experience in human resources, handling calls, Microsoft Office tasks, and supporting coworkers with various needs
Education
Associate Degree - Arts and Sciences
Connors State College
Warner, OK05.2015
Film And Video Production
University of Oklahoma
Norman, OKSkills
- Social Media Management
- JIRA
- Confluence
- Public Relations
- Project Management
- Customer Service
- Electronic Data Specialist
- Microsoft Office Suite
- Data mapping expertise
- Error resolution
Timeline
EDI COORDINATOR SR.
Paycom
04.2023 - Current
CALL CENTER REPRESENTATIVE
T-Mobile
10.2021 - 04.2023
SALES ASSOCIATE/MARKETING
Lindsey Medical Supply
09.2020 - 10.2021
Server/Bartender
HeyDay Entertainment
04.2020 - 11.2020
Amazon Delivery Driver
Larken Logistics LLC
01.2019 - 04.2020
Café Associate/Catering COORDINATOR
Panera Bread
01.2016 - 01.2019
Human Resources, Public Relations, Student Activities
Connors State College
01.2014 - 01.2016
Associate Degree - Arts and Sciences
Connors State College
Film And Video Production
University of Oklahoma