Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaycee Perez

Burbank,CA

Summary

Knowledgeable Guest Service Representative experienced in busy retail settings. Results-driven professional focused on delivering exceptional support for customer needs. Skilled multi-tasker successful at meeting performance objectives and helping team members. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Retail Associate

Target
08.2020 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Oversaw activities of 10-person team completing and processing order deliveries, disciplining and motivating employees to maximize performance.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Worked with vendors for Grab and Go station, such as Coca-Cola vendors for fountain drinks and ICEE machine
  • Oversaw the handling/preparing hot foods for Grab and Go station
  • Strong partnerships and communication with all store managers
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Assisted with onboarding of new employees by providing training and development resources.

Youth Service Worker

City of Burbank
10.2019 - 12.2019
  • Daily Maintenance of Animal Shelter
  • Attended daily in-office meetings regarding office skills training
  • Attended community events to promote pet adoption and responsible pet ownership.
  • Assisted in various cleaning assignments throughout Animal Shelter.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Maintained detailed records of animal care and feeding schedules to track animal care and history.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Education

Associate of Science - Business

Pasadena City College
Pasadena, CA
12.2024

Burbank High School
Burbank, CA
05.2021

Skills

  • Upselling strategies
  • Cash handling expertise
  • POS System proficiency
  • Staff Training
  • Operations Support
  • Vendor Management
  • Product Knowledge
  • Order Processing
  • Conflict Resolution
  • Microsoft Excel
  • Order Fulfillment
  • Microsoft Outlook

Languages

Spanish
Native or Bilingual
French
Elementary

Timeline

Retail Associate

Target
08.2020 - Current

Youth Service Worker

City of Burbank
10.2019 - 12.2019

Associate of Science - Business

Pasadena City College

Burbank High School

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Kaycee Perez