Kaycian Halley
East Orange,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. I'm a solid team player with an upbeat, positive attitude. I'm always motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alaska Airlines
04.2022 - 10.2023
- Assisted customers with ticketing and baggage check-in requirements.
- Monitored gate areas and addressed security situations with management.
- Assisting multiple guest to ensure their desires are met
- Utilized communications systems to direct movement of pilots and ground personnel.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Maintained communication with pilots via radio to ensure safety of passengers and aircrafts
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Aircraft Cabin Cleaner
Prospect Airport Services
01.2019 - 03.2022
- Performed interior cleaning duties
- Sanitizing all high-touch surfaces in accordance with safety protocols
- Accurately stocked aircraft inventory.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Checked all seatbelts for wear and tear.
- Cleaning aircrafts in a timely matter.
- Inspected aircraft cabins for any damage or missing items requiring repair or replacement.
Sales Representative
Macy's Department Store
06.2018 - 12.2018
- Trained and mentored new sales representatives.
- Ticketed, arranged and displayed merchandise to promote sales
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Fast Food Crew Member
Wendy's
08.2016 - 06.2018
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Checked equipment for proper temperatures to keep food safe for consumption.
Education
No Degree - Criminal Justice
William Paterson University of New Jersey
Wayne, NJHigh School Diploma -
East Orange Campus High School
East Orange, NJ06.2018
Skills
- Demonstrate strong communication skills to effectively convey product information, policies and procedures
- Ability to defuse situations and find solutions for all parties involved
- Excels in fast-paced customer service environments
- Ability to prioritize and complete all task in timely manner
- High Achiever
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Alaska Airlines
04.2022 - 10.2023
Aircraft Cabin Cleaner
Prospect Airport Services
01.2019 - 03.2022
Sales Representative
Macy's Department Store
06.2018 - 12.2018
Fast Food Crew Member
Wendy's
08.2016 - 06.2018
No Degree - Criminal Justice
William Paterson University of New Jersey
High School Diploma -
East Orange Campus High School
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