Kaycie Holmes
Detroit,MI
Summary
I am actively looking for rewarding experiences that can add value to any career path and improve my communication abilities. With a friendly nature, I take pleasure in engaging with new people and ensuring their satisfaction. With a history in customer service, data entry, and financial services, I reliably achieve set objectives and excel in acquiring new skills. I am reliable, enthusiastic, responsible, and flourish in a team setting. I am committed to achieving any goal I set my sights on and consistently put forth my best effort in all endeavors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metro Medical Equipment Inc.
Livonia, MI, US
07.2024 - Current
- In my role at Metro Medical Equipment, I provide customer support for hospice patients by answering calls related to medical equipment inquiries, scheduling appointments, and managing deliveries, pickups, and servicing
- I create new orders, coordinate with field technicians to ensure timely service, and input patient information into our system, ensuring that all required details are accurately recorded
- I also follow up with patients and healthcare providers to confirm that necessary documentation is complete, ensuring smooth order processing and timely equipment delivery
- Throughout my role, I prioritize providing exceptional customer service to ensure a positive experience for both patients and their families, while adhering to company protocols and industry standards
Account Specialist
JPMorgan Chase
Detroit, MI, US
09.2021 - 02.2024
- During my time at JPMorgan Chase, I began as an Associate Banker/AB-ME, where my main focus was delivering excellent customer service
- I welcomed clients warmly, attended to their banking needs, and upheld a positive company image
- In addition to customer care, I helped clients set up personal checking and savings accounts to strengthen their connection with the bank
- Apart from client interactions, I handled tasks such as vault balancing, ATM maintenance, cash reconciliation, and various other banking responsibilities
- Later on, I transitioned to a remote role as an Account Specialist, where I supported clients with transactions, claims, online banking, transfers, fees, disputes, and a variety of financial services
Server
Sugar Factory
Detroit, MI, US
08.2022 - 04.2023
- Throughout my time at the Sugar Factory, my primary responsibility was to provide outstanding customer service
- I ensured that each customer had a satisfying experience by maintaining cleanliness, helping with food and drink orders, engaging in birthday festivities, and having a comprehensive knowledge of the menu
Team Trainer
Superior Cleaning
01.2022 - 01.2023
- Throughout my tenure, I provided training to new warehouse employees for janitorial tasks
- Our responsibilities included cleaning the interior of FedEx to uphold a safe and tidy workplace for all staff members
Server/Waiter/Host
Views Bar & Grill
Detroit, MI, US
08.2021 - 09.2022
- In my role at Views, I handle serving, hosting, expediting food, and providing bottle service
- I make sure every customer receives attentive service and assist in maintaining a tidy workspace
Inbound Sales Representative
PNC Financial Services Group
Kalamazoo, MI, US
09.2018 - 01.2021
- While working for PNC I have grown so much and really enjoy the family I have made there
- In my position I assist customers with their banking needs and leave them with an wonderful impression of our company
- Currently I work virtually from home
- I have been trained in online banking, customer service, and sales
- Inside my inbound sales position I obtained my NMLS
- I currently look to expand our relationship by offering credit cards, personal loans, home loans, investments, checking and savings products
- I always strive to be the best part of PNC to any customer or anyone within our company and outside
Sales Associate
Champs Sports
Portage, MI, US
05.2018 - 08.2018
- During my shifts at Champs, I focus on maintaining a tidy store layout to enhance sales
- This includes organizing apparel and footwear on sale, tagging and folding items, restocking shoes and clothes, and handling transactions at the register
Education
BSN - Nursing
Arizona College of Nursing
Southfield, MI12.2024
Hugh School Diploma -
Oak Park High School
Oak Park, MI06.2017
Skills
Date Entry
Customer Service
Sales
Computer Literacy
Research expertise
Problem Solving
Oral and written communication
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Metro Medical Equipment Inc.
07.2024 - Current
Server
Sugar Factory
08.2022 - 04.2023
Team Trainer
Superior Cleaning
01.2022 - 01.2023
Account Specialist
JPMorgan Chase
09.2021 - 02.2024
Server/Waiter/Host
Views Bar & Grill
08.2021 - 09.2022
Inbound Sales Representative
PNC Financial Services Group
09.2018 - 01.2021
Sales Associate
Champs Sports
05.2018 - 08.2018
BSN - Nursing
Arizona College of Nursing
Hugh School Diploma -
Oak Park High School